Arla Foods amba is a Scandinavian multinational cooperative based in Viby, Denmark, and the largest producer of dairy products in Scandinavia. Arla Foods was formed as the result of a merger between the Swedish dairy cooperative Arla and the Danish dairy company MD Foods on 17 April 2000

Arla Foods amba is a Scandinavian multinational cooperative based in Viby, Denmark, and the largest producer of dairy products in Scandinavia. Arla Foods was formed as the result of a merger between the Swedish dairy cooperative Arla and the Danish dairy company MD Foods on 17 April 2000

Successful in strengthening Operation, collaborate with major functions (Public & Private Cloud Delivery, Office 365, End User Computing) along with delivering Organization Goals.  

Hence the requirement is to ensure 99.99% uptime for the various service hosted in Cloud and nnit Datacenter.   

Customer Satisfaction

• Accountable for operational customer satisfaction.
• Ensure Service Level Agreements (SLAs) are achieved.
• Responsible for actions being defined and implemented to close any operational gap in customer satisfaction.

Delivery

• Drive innovation towards customer and technology roadmap for customer.
• Ensure services are delivered as contracted and according to the defined Key Performance Indicators.
• Report the agreed KPIs to the customer.
• Manages the respective Service Lines to ensure proper delivery of services and appropriate escalation in case of delivery issues.
• Accountable for capacity planning for the account.
• Run operational risk management.
• Ensure customer environments, processes, contracts etc. are well documented and adhered to.
• To lay the foundation in establishing processes to provide consistently high levels of customer service in a cost-effective manner.
• Develops lasting relationships with client personnel that foster client ties.
• Identify ways to improve operational agility and efficiency

Finance

• Accountable for achieving market conformant costs from the delivery organization.
• Support finance processes for the contract.
• P&L analysis (after months-end closing).
• Support the budget preparation for the customer within SL.

Governance

• Ensure that adequate governance with customer is in place.

Responsible for establishing technology strategy for current & future products deployment and IT operations for products hosted on cloud (Amazon Web Service (AWS)) to provide best in class scalability, performance, reliability, and above all, able to handle millions of users concurrently.

Responsible for establishing technology strategy for current & future products deployment and IT operations for products hosted on cloud (Amazon Web Service (AWS)) to provide best in class scalability, performance, reliability, and above all, able to handle millions of users concurrently.
 

• Managing Four Consumer Products, which Reliance has launched under its Consumer Cloud umbrella.
• Customer base for the Cloud product, estimation of 100 million user, for which planning and execution for infrastructure is under my span of control.
• Direct all activities associated with infrastructure performance and reliability including capacity planning, trends, and application performance
• Monitor and model system stability, performance, and throughput
• Plan for continued improvement of cloud architecture and operations
• Collaborate with information security on core enterprise security strategy
• Work within our senior leadership team to shape the strategy for the business
• Lead cost estimating, contribute to a business case, monitor and control project budgets, look for opportunities to minimize the project costs.
• Experience implementing and driving a DevOps culture and ability to collaborate with Development to provide automation and continuous delivery functionality
• Experience creating policies and procedures to use AWS cloud-based Services and scaling to manage costs and ensures most efficient use of infrastructure
• Recruit and onboard high energy, high velocity engineering talent to build and provide the Engineering practices services
• Lead, coach, and mentor a team of Infrastructure Engineers, DBAs, and DevOps Engineers who support cloud applications and services

Worked in Different roles like Technical Manager, Transition Manager, Implementation Manager & Operation Manager for various Projects in different geographies. Successfully able to complete many major projects ACOM, (Japan), Inxpay (US) & FCIB (USA), within the defined time overcoming the cha

Worked in Different roles like Technical Manager, Transition Manager, Implementation Manager & Operation Manager for various Projects in different geographies. Successfully able to complete many major projects ACOM, (Japan), Inxpay (US) & FCIB (USA), within the defined time overcoming the challenges faced like Language, teams working in different time zones, etc.

First Caribbean International Bank (Onsite 6 Months)
Production Datacenter: New Jersey, US        
DR/UAT Datacenter: San Jose, US
From Aug 2011- Jun 2013
CIBC First Caribbean International Bank is a financial services company based in Barbados and wholly owned by the Canadian Imperial Bank of Commerce. The Project was Hosting of PowerCARD -Switch mission-critical world of electronic payment transaction processing in USA as per business requirement. PowerCARD Switch supports all payment networks services and seamlessly enables multi-channel authorization and transactions switching. Lead this project for Infrastructure Implementation in USA.

• The Solution had to provide 99.99% plus uptime.
• Ensured SPOF’s in design to achieve the stringent RTO & RPO.
• Played a significant role in standardizing and implementing ITIL Processes.
• Establish 24 X 7 support procedures for day to day operations and administration of the datacenter (Prod & DR) environments.
• Working with multiple Vendors/Partners Datapipe, American Express, MasterCARD, Discover, VISA, Shift 4, Cardinal Commerce, HPS for Acquiring/Issuing Business.
• Hand-on Experience in various tools used in Payment Card Industry.
• Ensured that all our application solutions and hardware equipment’s are secure as per PCI compliance. Used in Tripwire, Nexpose & Alert logic for Server Hardening, Incident detection, Continuous Monitoring, etc.
• Actively Involved in RFPs for upcoming projects in US. Analyzed business requirements to determine system design & potential issues. Supported pre-sales efforts to identify all start-up duties, transition tasks, and schedule.
• Progress and project reporting to Senior Management.
• AUTOMATED lot of processes to improve efficiency and reduced human errors.

Client: inXpay (Production: Stamford, US   DR/UAT: Noida, India)
From September 2009 – January 2011
Role: IT Infrastructure Project Lead (Remote Infrastructure Support)

• Lead the Infrastructure, Construction and Datacenter Operations for Cash@Will
• Planning, developing and providing operational management, also involved in security and performance testing.
• Implementation and Maintenance of Nagios Monitoring Solution.
• Tracking and ensuring regular activities for each domain as per SLA.
• Interaction with other domain owners: Work with other account domain owners to ensure seamless, end to end service delivery across processes
• Organizing CAB meetings and discussing the Change Requests along with the impact on the production environment.

Client: ACOM (Onsite Japan for 2+ years)
From April 2007 – August 2010
Role: IT Transition Manager for FinnOne (Nucleus Flagship Product) & PowerCARD migration. Production Site: Tokyo, DR Site: Osaka
Lead the Infra Team for FinnOne/PwC Implementation. Worked with IBM, Oracle, HPS, Persistent, HP, Brainy Work and Mitsubishi for this project in Infrastructure, Construction, Datacenter Operations and Component Failure Impact Analysis.

• Worked on Legacy System Modernization (Mainframes)
• Lead the System Integration Testing throughout the phase of project.
• Leading the transition of C-TERM and ATM Go Live.
• Managing Test, Production and DR environments for the client.
• Lead the Implementation of Zenoss Monitoring System.
• IT Operations: Designing and implementation of jobs through Control-M.
• IT Operations: The Solution Provided High Redundancy at each level of design & SPOF were removed by CFIA for both at H/W & S/W level.
• IT Operations: Preventive Maintenance. Designed and implemented the complete process keeping Business Requirements as Input.
• Leading onsite team of 24 people.
• Monitor and track execution of change activities across the shifts & Publishing of Incident Management Report. Timeliness and Effectiveness on all scheduled change implementations.
• Conduction interactive sessions with the Domain Leads and Managers on recurring problems and designing a solution for them.

Worked as Infrastructure Project Manager for two most critical Projects of India (Ministry of Corporate Affairs & Income Tax Dept.) for Solution Designing & Implementation to provide better availability and customer satisfaction. Lead a young and energetic team of 100+ Professionals for Infra

Worked as Infrastructure Project Manager for two most critical Projects of India (Ministry of Corporate Affairs & Income Tax Dept.) for Solution Designing & Implementation to provide better availability and customer satisfaction. Lead a young and energetic team of 100+ Professionals for Infrastructure Support Services for TDS Program - Income Tax Dept. India, Ministry of Corporate Affairs.

Key areas addressed

• Supported around 20+ platforms for many IT Transformations.
• Planning and successful execution of DR Drills for both (ITD-TDS, MCA21)
• Getting successful Audit conducted by STQC (Security, BOM, Application)
• Supported other Projects like DOP (Department of Post) on need basis
• Lead from the front on many critical situations like Northern Power Grid failure, Datacenter Outage, Replication issues, SLA’s Compliance, etc.
• Managing the NOC for MCA and ITD Dept.
• Seeded the concept of Centralized NOC to reduce cost.
• Involved in Vendor finalization & SOW definitions.
• Collaborate with the various internal and external teams in pursuit of new business contracts
• From Quality front lead the Projects to CMM L5.

Also, worked Extensively in RFP/RFI/RFQ’s for current & future customers