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ASHOK R.

Service Desk Specialist

Commitment
0/ 5
Competency
0/ 5
Reliability
0/ 5
  • Overall Experience: 10 Years  
  • ActiveX:
  • Agile Software Development:
  • Android:
  • Application Lifecycle Management:
  • Assembly Language:
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ASHOK R. 

Service Desk Specialist

Commitment
0/5
Competency
0/5
Reliability
0/5

Time zones ready to work

Willing to travel to client location: Yes  

About Me 

Having more than 4 Years of experience in IT Infrastructure Management handled different tasks assigned as a Support Engineer, Service Desk, and Technical support. Having
Having more than 4 Years of experience in IT Infrastructure Management handled different tasks assigned as a Support Engineer, Service Desk, and Technical support. Having excellent customer handling skills. Implementation of small IT projects. Good understanding of System Support, Installation, Configuration & Maintenance of various vendor products. Good Relationship Management Skills across Various People groups and Cohesive Team Player. Good written, Verbal Communication Skills. Ability to Perform Under a High Pressure Work Environment, Self-Motivated and Goal Achievement. Responsible for Technical Support, including identifying and resolving Daily basic technical issues
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Portfolios

G4S IT services

Website Link:

Role:

In G4S i was supporting UK&Icustomers over remote, regaridng their techinal issues, and managinguser's account permission via AD, and creating acount like domain account creating mailbox, viper account, javelin account, and giving them shared permisson on google adminand revoking access. and

In G4S i was supporting UK&Icustomers over remote, regaridng their techinal issues, and managinguser's account permission via AD, and creating acount like domain account creating mailbox, viper account, javelin account, and giving them shared permisson on google adminand revoking access. and also manageting the ticekting tool portal.

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Skills: Information Technology Service Management - ITSM

Tools: ITSM

I have worked on office Javelin project,

Website Link:

Role:

It was office new project that went ho live and me and my team was handling this project

It was office new project that went ho live and me and my team was handling this project

Skills:

Tools: Google Cloud

Javelin project, Shared services project,

Website Link:

Role:

supporting the UK&I customer and resolving technical issue via remote.

supporting the UK&I customer and resolving technical issue via remote.

Skills: Google CloudServiceNowActive Directory

Tools: ServiceNow

Employment

service desk specialist

2018/02 -

Skills: MRemoteRemote Sensing

Your Role and Responsibilities:

Provide L1 & L2 support to UK&I and global on windows platform.

Support on the operating system, network connectivity, antivirus and all application used in premises like viper, signet, Javelin, citrix, HHT device  etc.

          Creating and mana

Provide L1 & L2 support to UK&I and global on windows platform.

Support on the operating system, network connectivity, antivirus and all application used in premises like viper, signet, Javelin, citrix, HHT device  etc.

          Creating and managing user accounts & groups on active directory AD,

        Coordinate with Vendors for Hardware related issues in Desktop, Laptop, Server, Broadband issues.

Supporting Users on call or remotely with the help of Remote support tools such as Team Viewer, Remote Desktop Connection, VPN, Solarwind, SCCM & Skype for business.

Creating google account, Lotus account & work on exchange server.

Diagnosing and resolving problems to the customers satisfaction.

Installation of Software package on different O.S.  & managing user Groups and Accounts. Installing Configuring MS Outlook & google account.

Escalating call to the senior management team as per the internal escalation matrix.

Log’s call in ISP while getting disturbance or latency in Internet Link.

Troubleshoot internet & Network connective fault.

Installation and configuration the Local and Network Printers and scanners.

Monitoring Hardware, Networking, Sharing and Security setting.

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.

Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

Dealing with incoming faults in a professional, courteous manner over the phone and via email

Support with Email & Chat. & Manage AD Manager.

Worked with HPSM Tool,  BMC remedy toll & I-Top.

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IT Specialist

2018/02 - 2020/04

Skills: Google CloudiTopOffice 365 Admin

Your Role and Responsibilities:

In G4S i was supporting UK&I customers over remote, regaridng their techinal issues, and managing user's account permission via AD, and creating acount like domain account creating mailbox, viper account, javelin account, and giving them shared permisson on google admin and revoking access

In G4S i was supporting UK&I customers over remote, regaridng their techinal issues, and managing user's account permission via AD, and creating acount like domain account creating mailbox, viper account, javelin account, and giving them shared permisson on google admin and revoking access. and also manageting the ticekting tool portal. 

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Desktop Support Engineer (L1)

2014/09 - 2017/02

Skills:

Your Role and Responsibilities:

Service Desk Specialist

2018/01 -

Skills: Windows OSViperCitrixVirtual Private Network (VPN)SolarSCCMMS OfficeHigh Performance Service Management - HPSM

Your Role and Responsibilities:

Provide L1 & L2 support to UK&I and global on windows platform. Support on the operating system, network connectivity, antivirus and all application used in premises like viper, signet, Javelin, citrix, HHT device etc. Creating and managing user accounts & groups on active directory AD, Coordinate w
Provide L1 & L2 support to UK&I and global on windows platform. Support on the operating system, network connectivity, antivirus and all application used in premises like viper, signet, Javelin, citrix, HHT device etc. Creating and managing user accounts & groups on active directory AD, Coordinate with Vendors for Hardware related issues in Desktop, Laptop, Server, Broadband issues. Supporting Users on call or remotely with the help of Remote support tools such as Team Viewer, Remote Desktop Connection, VPN, Solarwind, SCCM & Skype for business. Creating google account, Lotus account & work on exchange server. Diagnosing and resolving problems to the customers satisfaction. Installation of Software package on different O.S. & managing user Groups and Accounts. Installing Configuring MS Outlook & google account. Escalating call to the senior management team as per the internal escalation matrix. Logs call in ISP while getting disturbance or latency in Internet Link. Troubleshoot internet & Network connective fault. Installation and configuration the Local and Network Printers and scanners. Monitoring Hardware, Networking, Sharing and Security setting. Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. Dealing with incoming faults in a professional, courteous manner over the phone and via email Support with Email & Chat. & Manage AD Manager. Worked with HPSM Tool, BMC remedy toll & I-Top.
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Education

2014 - 2020

- 2017

- 2014

- 2012

- 2016

- 2018

Skills

ActiveX Agile Software Development Android Application Lifecycle Management Assembly Language
+ More

Tools

BMC Remedy

Hobbies

Learning new things, and working on new technologies. 

in spare t

Preferred Languages

English - Native/Bilingual Hindi -