The Senior Technical Consultant will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow ITSM product capabilities and complimentary technologies in a client-consulting environment including; Incident, Problem, Change, Service Request, CMDB, Knowledge, Service Level Agreement/Management, Asset, Vendor, Contract, and Procurement Management; Customer Service Management, Custom Scoped Applications, ServicePortal.

Responsibilities:

• Lead workshops to gather business/technical user stories.


• Consult customers on industry and ServiceNow best practices.


• Scoped Application Development


• Application UI Configuration and Workflow Configuration.


• Development of required integration components (SSO, LDAP, REST/SOAP Web Services).


• Interface with ServiceNow technical teams as needed.


• Be a key member of the implementation project teams.


• Prepare all client-facing and internal deliverables that are technology-related.


• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.


• Subject matter expert on ServiceNow solutions.


• Service Catalog structuring and Widget development.


• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards.


• Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards.


• Ensure technical deliverables to customer delivery and customers are complete, consistent, high quality, on time, and deliver valued outcomes.


• Achieve ServiceNow practice and individual KPI’s and Metrics as defined.

• Bachelor’s degree or equivalent, preferably in Information Technology, Computer Science, or Engineering disciplines.


• Minimum 8 years of experience as a key technical resource leading the development of solutions in client environments.


• Demonstrated experience in end to end development.


• Skilled with JavaScript, Angular.js, JQuery, and/or BootStrap.js.


• Proficiency with web service standards such as SOAP, REST, XML, etc.


• Proficiency with web API’s, Data Integrations/ETL, Relational Databases.


• Experience with SaaS/PaaS environments such as AWS, Azure.


• Proficiency with modern HTML5/CSS/LESS


• Knowledge of LDAP, VPN, SSL, SSO, and other such technologies and standards.


• Proficiency with how web applications work including security, session management, and best development practices.


• Experience configuring cloud platforms and applications.


• Proficiency in Agile project management and delivery methodologies.


• Demonstrated experience in technical consulting roles and client facing.


• Certified ServiceNow Administrator and/or ServiceNow Implementation Specialist.


• Minimum 3 years of ServiceNow implementation experience in a client consulting environment.

• Proven team player and team builder.


• Quick learner that can adapt to a fast-paced, ever-changing environment.


• Eagerness and a strong desire to expand IT knowledge at an Enterprise level, as well as a willingness to be mentored.


• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery.


• Excellent written and oral communication skills with the ability to present and explain technical information in an articulate manner.


• Strong interpersonal skills, customer-centric attitude, and the ability to deal with cultural diversity.


• Strong attention to detail and creative problem-solving skills are essential.


• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.


• Proven record of successfully managing business relationships.


• Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS.