In this role the selected candidate must be able to identify all technical issues associated with their assigned accounts to ensure complete customer satisfaction through all stages of the sales process while establishing and maintaining strong internal and external relationships though out the sales cycle.

POSITION RESPONSIBILITIES:

• Be a technical owner for new clients from qualification to go-live


• Own the solution design and implementation prior to a transition to the Customer Success team


• Recommend the right solution. Ensure customer delight during onboarding by being a trusted advisor by also recommending industry best practices


• Review, voice networks and make recommendations to industry best practice SIP designs.


• Experience and understanding of API development.


• Qualify the Customer requirement and ability to deliver a Solution


• Support the sales process with Proof-of-Concept, Demos, response to RFPs


• Identify market trends based on customer discussions and relay that to Product Management and Engineering teams


• Contribute and assist with creating content libraries. Create any technical documents that may be required on a case-by-case basis

• B.S in Computer Science or Telecommunications highly preferred

• Communications Technology (SIP, BGP, NAT, WebRTC) experience.


• Experience working in channel sales, white label, and/or service provider markets


• Solid understanding of:


• sales and implementation in hosted telecom and contact centers


• SaaS and SaaS Support model


• SIP & TDM trunking, enterprise voice routing, and existing carrier offerings


• Demonstrated ability to:


• interact with customers at all organizational levels


• influence and collaborate across organizational boundaries


• Experience with Contact Center infrastructure to include the following applications:


• Telephony Server/PBX


• Interactive Voice Response


• Call Recording


• Advanced Toll Free Services


• Proficient in Microsoft Word, Excel, PowerPoint, Outlook


• Proficient in customer relationship management (CRM) software; SalesForce preferred


• Experience and working knowledge of API’s in technologies such as Java, Python, PHP with an experience of working in technical presales roles for a cloud offering.