Job Description

Responsibilities

• Manage a globally distributed team of engineers.


• Scale the team by developing and executing a hiring roadmap.


• Ensure team success by leading our onboarding and performance management processes.


• Develop project plans to align your team’s work with the company product strategy and plans.


• Manage software projects for your teams.


• Maintain status, identify and resolve roadblocks, and communicate status both inside and outside your teams.Ensure alignment with proper development standards and coding practices.


• Interact with customers as necessary to ensure a great customer experience.

• BS in Computer Science, Computer Engineering, Electrical Engineering, or relevant experience.


• 5+ years of hands-on experience working as an SRE or systems operator, with experience building, maintaining and operating services for public SaaS.


• 2+ years of experience managing software engineering teams.


• You’ve operated a highly available SaaS service at scale.


• You’ve created and maintained production services using public hosting providers (AWS, GCP, Azure, etc.).


• A history of managing successful on-call rotations.


• Knowledge and experience with incident management, and public communications related to service events.


• Experience with containerization and container management using tools like Docker, Kubernetes, etc.


• Ability to define, monitor, and manage system and service metrics (SLAs, SLIs and SLOs).Ability to dive deep when necessary and help the team solve problems and make the right decisions.


• Demonstrated ability to mentor and grow engineers that you’ve managed.


• Experience with performance management.


• Experience defining and delivering on a hiring roadmap.