The Unique Opportunity:

             We are looking for an experienced User experience research/design manager to join our team. In this role, you will lead research and design for the R&D team, and be responsible for conceptualizing and forming product improvements and features. The ideal candidate will thrive in keeping  a “6-12 months ahead” outlook in terms of research and trends, and have experience building and managing a small team of researchers and designers. He/She will report to our Co-Founder and Chief Product Officer.



Your Responsibilities:



● Work closely with R&D, marketing, and the leadership team to manage and conduct research, concept development, and to identify research topics related to our health InsurTech solution.

● Architect an industry-recognized insurance user experience for insurance members, measurable by user satisfaction level vs. competitive user experience

● Elevate R&D process through instituting a research-based mindset and implementing an extensible UX framework

● Own the design and development of user personas.

● Manage and lead the development of UX deliverables used for product development, including user flows, wireframes, and prototypes.

● Mentor UX and UI designers’ day-to-day work, and actively coach them for growth and development.



Qualifications:



● 5+ years in user experience design and/or design research for software

● Creative, Empathetic, Humble, and Curious

● Strong sense for design and quality: high bar for quality and can take action and drive to ensure optimal customer experience

● Knows his/her own data; measures experiences consistently and quantitatively; knows his/her audiences; can influence stakeholders

● Self-development skills to keep up to date with fast-changing trends

● Experience with building and managing a team of creatives

● Experience working in a top-tier design/innovation agency is a strong plus

● Experience in start-up or small scale fast growing company experiences is a strong plus

● Fluent in written & oral communication both in English and Mandarin.