RESPONSIBILITIES:



- Work with the QA team and other stakeholders to continually improve overall QA related processes, tools, and workflows



- Review requirements, specifications and technical design documents to provide timely and meaningful feedback



- Create detailed, comprehensive and well-structured test plans and test cases



- Work within an agile development team to estimate, prioritize, plan and coordinate testing activities



- Identify, record, document thoroughly and track bugs



- Work with stakeholders to diagnose, triage, and prioritize customer field issues



- Liaise with internal teams (e.g. developers and product managers) to identify system requirements



- Monitor debugging process results



- Investigate the causes of non-conforming software and train users to implement solutions



- Track quality assurance metrics, like defect densities and open defect counts



- Stay up-to-date with new testing tools and test strategies



- Work with development and automation QA to design, develop and execute a suite of automation scripts as appropriate



- Others as needed



REQUIREMENTS:



- Deep understanding of the software development and QA life cycle processes (including test planning, test case design, execution, defect tracking and reporting)



- Proven work experience in software quality assurance



- Strong knowledge of software QA methodologies, tools and processes



- Prior experience driving issue resolutions with development



- Excellent written and verbal communication skills to interact across all levels from junior members to senior management



- Experience in writing clear, concise and comprehensive software defect reports as Jira tickets



- Hands-on experience with testing on cloud-based software with multiple browsers, operating systems, and devices



- Some understanding of programming for the web and basic web security



- Analyze data to identify areas for improvement in the quality system.



- Adaptive, flexible and comfortable working in a matrix environment as a team member or an individual contributor.



- Quick learner and self starter who requires minimal supervision to excel in a dynamic environment



- 3-5 years of experience software QA