Responsibilities

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  Deliver SaaS software implementations company wide to Fortune 1000 customers
  


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  Own customer projects, decompose requirements into technical execution plans with multiple execution teams, track progress towards goals, and report status to internal stakeholders and the customer
  


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  Lead and advise customers on the correct technical implementation to minimize time to value
  


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  Partner with  Engagement Managers and Strategic Advisors to create and optimize the customers’ communication plan and program
  


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  Manage multiple (10-20) in-flight projects simultaneously while independently balancing competing priorities
  


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  Drive constant improvement of our internal processes and workflows by partnering with members of every team across the organization.
  

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  2+ years experience managing SaaS implementations for customers
  


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  Strong technical background working for SaaS platform companies, along with an understanding of service oriented architecture and associated web technologies
  


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  Strong project management, communication, customer leadership, and software delivery skills including the ability to proactively manage customer expectations, project plans, scope creep, budgets, multiple team resources, issues, and internal/external statuses
  


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  Experience providing product ownership for technical teams
  


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  Ability to successfully manage multiple projects across customers while contributing to internal initiatives
  


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  Highly enthusiastic, proactive, positive-minded, customer-focused, and service-oriented
  


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  PMP certification preferred
  


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  Experience managing SaaS implementations in Europe preferred
  


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  Experience with Agile development methodologies
  


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  Engineering experience is great!