Requirements

The ideal Support Engineer is technically-knowledgeable, upbeat, professional, curious, and self-motivated.

Excellent support is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're pretty careful about adding new Support Engineers to our team.

We hire Support Engineers with a variety of different areas of expertise - some of us are WordPress developers, others are Linux server gurus, while others are technically-knowledgeable internet generalists who have mastered the art of customer service.

All of our Engineers must meet the following core requirements:

• Completely fluent in English with excellent written communication skills.


• Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.


• Our Support Engineers must know WordPress deeply. All we host is WordPress and we have the best support team in the business (even if we do say so ourselves). While you don't have to be a full-fledged WordPress developer to be a Support Engineer, you do need to know the WordPress database and file/directory structure as well as the wp-config.php file like the back of your hand. Experience with WP-CLI certainly advantageous.


• A basic understanding of or familiarity with the following technologies: Linux, NGINX, PHP, MySQL/MariaDB, HTML, CSS, JavaScript, DNS, CDN, and caching (object and page).


• Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of our team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.