Job Description:



● Providing effective customer service to customers using in-depth knowledge of company products

● Collaborate with other teams to meet and exceed customer service expectations

● Troubleshoot installation and testing problems across multiple programming languages and build environments.

● Help customers find product solutions.

● Escalate issues to Support Manager based on the severity of the issue

● Update user documentation.

● Providing excellent customer service and product knowledge to maintain customer satisfaction.

● Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team



Required Skills:



● Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python

● Strong development skills including; Test automation, Mobile and Web development testing methods

● Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5

● Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriver

● Stong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk

● Knowledge of and hands-on experience with remote troubleshooting technologies

● Strong written, verbal and presentation skills

● Strong problem solving and analytical skills

● Strong ability to work independently and within a team

● Ability to multi-task across multiple products within different technology platforms

● English and German fluency both written and spoken

● Ability to work an 8 hour shift within the business hours of CEST



Required Experience:



● 2 years development experience with an emphasis on application testing and scripting

● 2 years experience in a customer facing role with a SaaS software/application development company

● 1 year experience with technical documentation writing