The position is remote so you will have the ability to work from home.

Job Description:

You swiftly problem-solve technical issues for customers to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Our Company grow its GSuite business and in bringing our product portfolio into companies around the world. 

Work with our team members and clients to understand technical and business requirements, then develop robust technical solutions leveraging Google products to meet these requirements

Lead deployment and configuration tasks within customer environments, working individually or as part of a team

Expertise in Migrating data from on-premise servers including Microsoft Exchange and other RFC 3501-compliant IMAP servers ex- Runbox, Zimbra, Office-365, Godaddy etc.

Expertise in configuring & troubleshooting migration and sync tools like GAMME, GASMO, GAMMO, GCDS, GSPS & GAMLN. & Cloud Migrator

Participate in the development of detailed project specifications and effort estimates taking into account feasibility and design.

Work on multiple projects at a time, both small and large

You Would Be Great For This Position If You Have:

BS degree in Computer Science or Information Systems

3 plus of years previous experience required

Previous Helpdesk/IT Support experience required

Google APIs, such as Directory SDK, Apps Script

Proxy configuration and troubleshooting

Understanding of VPN concept

Files shares, OneDrive, Box, Dropbox

Data governance

Experience with databases, LDAP

Experience in Security (Kerberos, SAML, NTML), Authentication vs Authorization, and Web Technology concepts

Experience with networking

Experience in migration between different messaging platforms/versions

Strong understanding of DNS, E-Mail Routing, Email Tracking, SMTP / application Mail Relay

A positive attitude towards change and ability to adapt.

Ability to handle customer situations with empathy and ownership

Able to think critically and logically under pressure to resolve technical issues

Absolute commitment to customer service and a “can-do" attitude

Customer Advocacy

Excellent interpersonal skills and the ability to work in a team environment and interact with all levels of management as well as vendors and customers.

Strong problem solving and Analytical/Reasoning skills.

Excellent written and oral communication skills.

Well-proven time management skills while remaining flexible in responding to changing company and/or client needs.

Experience with programming with Java, Python, or similar language a plus