We're looking for a great support engineer to join our support team. Our support team is dedicated to helping and educating people who use our product. Whether our colleagues are working on troubleshooting a complex customer issue, teaching someone how to use a feature or discussing new feature requests with our development team, they can always be found going above and beyond the call of duty. Our customers and users are their main priority at all times and we’re looking for someone with an equally customer-focussed mind-set.

This position requires advanced troubleshooting skills and creative problem solving capabilities. You will work remotely as there is no central office, and most of us work from their homes. You will also work as a part of the on-call rotation.

What We're Looking For:​

5 years experience with MySQL in production environments

Advanced knowledge of MySQL Clustering and Replication

Galera

MySQL Replication (async/semi)

MySQL troubleshooting, configuration and query tuning

Advanced knowledge of PostgreSQL is a plus

Experience with database design, administration and architecture

Experience with NoSQL databases in production environments

For example MongoDB, Cassandra, Riak

Experience with AWS administration in production environments

3 years experience with Linux systems administration

OS, network, filesystems and hardware configuration/tuning/troubleshooting

Expertise in virtualization technologies (docker, xen, AWS EC2, vmware for example)

Knowledge of mid/large data center environments

Demonstrable experience and knowledge of the LAMP stack

Intermediate/advanced knowledge of bash scripting

Experience with configuration management like chef, puppet or ansible is a plus

Experience with ProxySQL, HAProxy, Keeaplived and other load balancers is a plus.

Programming and scripting abilities

php, python and other languages is a plus

Experience in working remotely from home and collaborating with team members located in other countries

Excellent written/spoken English skills

 

Technologies That We Currently Use:

• RDBMS: MySQL, MariaDB Galera Cluster, Percona XtraDB Cluster, Codership Galera Cluster, MySQL Cluster (NDB), MySQL Replication, PostgreSQL, TimeScaleDB


• NoSQL: MongoDB


• Loadbancers: HAProxy, ProxySQL, MaxScale


• OS: Ubuntu/Debian, Redhat/Centos, Amazon Linux


• Classic LAMP stack


• AWS and OpenStack