SKILLS & REQUIREMENTS

As a Software Support Engineer (SSE) you’ll join our growing team.

You have many (or even all!) of the following qualities:

·         You are motivated by solving customer problems. You tenaciously dig in to find the real root cause.

·         You are extremely responsive and communicative and are excited to help customers even during off-hours.

·         You like both Linux and Windows. (90% of our customers use Windows Server.)

·         You are constantly finding ways to perfect your craft, be a better teammate, and come up with cool stuff. You may or may not be Batman and/or Catwoman.

·         You are disciplined with a high attention to detail.

·         You are patient and empathetic when you're helping customers with problems.

·         You learn things quickly. You’re usually the one suggesting new ideas and raising the bar for the whole team. You listen really well, and you know how to make your ideas be heard without turning people off.

·         You are fluent in networking technologies such as TCP/IP, HTTP(S), and Ethernet, and you’re not afraid to dive into a deep investigation with tools like Wireshark, tcpdump, TCPView, Process Explorer and the rest of the Sysinternals Windows power tools.

·         You have a Bachelor's or Associate Degree in Computer Science, Information Technology / Information Systems or related field.

·         You are up for traveling periodically to work with customers on-site or to attend our meetups to hang out with your colleagues and get some face-to-face time.

·         You know how to balance life & work, and you don’t want a job that forces you to choose between them.

·         You want to work with a bunch of really smart people that love working together. And you want to work for a startup with good investors and a bright future.