We are looking for a Support Engineer to provide enterprise level, high-quality technical support to our customers for our company’s products. Support Engineer deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users worldwide via telephone,Our company’s Support System, and other channels as required.

As this position requires communicating with customers worldwide, speaking-level English is a must.

Responsibilities/Brief Job Description:

• Take ownership of customer issues reported and see problems through to resolution


• Research, diagnose, troubleshoot and identify solutions to resolve customer issues


• Remotely connect to customers’ installations to troubleshoot their issues


• Review product’s log files to gain further knowledge of problems encountered by customers


• Escalate unresolved support tickets to tier 2 support


• Provide prompt and accurate feedback to customers


• Ensure proper recording and closure of all issues


• Assist our company’s sales team, resellers and distributors with technical queries


• Suggest new technical content when needed, such as blog posts and articles

• Proven working experience in enterprise technical support, IT support or as a technical engineer


• Knowledge of Windows, and general desktop support issues


• Detailed Knowledge of HTTP protocol


• Basic TCP/IP and other networking concepts


• Familiarity with some network tools like Fiddler, Wireshark


• Experience with basic web development, HTML, and SQL


• Familiarity with basic security topics such as XSS and SQL Injection

• Excellent written and verbal communication skills (Turkish and English)


• Self-motivated and goal-oriented


• Ability to work remotely as part of a virtual team


• Good interpersonal skills


• Strong problem-solving skills


• Excellent client-facing skills