About Job:

We are looking to add a Support Specialist to our highly-reviewed support team! As part of our team, you'll work with customers to answer their questions, guide them through learning our app, and help identify & resolve issues they may be experience with their pages.



Responsibilities:

• New User Education: Welcome new users and provide thorough answers to questions that may arise as they learn the app.


• Troubleshooting: Communicate with users to understand the issues they're experiencing, and provide updates in a friendly & timely manner.


• Maintaining Coverage: Help our support team and users by covering certain “time blocks” during which you will be monitoring live chat and email for inbound messages from users


• Case Escalation: Collaborate with Technical Support team members to escalate code-related threads or potential bugs.

• 3+ years of experience doing customer support for a USA based tech company, ideally a software company.


• Excellent communication and writing skills. Absolute fluency in English is required.


• Have a great attitude and desire to help people :)


• Flexibility with working odd hours on a set schedule (dependent on location)


• Stable high-speed internet connection


• Experience building a website with Wix, Squarespace, WordPress, Weebly, etc. is great!


• Knowledge of Shopify is excellent!


• Basic understanding of HTML and CSS is amazing.