We are looking for a talented engineer to join our support team  remote and on full time.



The whole support team is working closely with our developers to deliver the quality products in time. The position implies direct communication with the customers via the ticketing system, as well as discussing/reporting feature requests and sometimes bugs with the development team. High troubleshooting skills are a must, as well as strong Linux knowledge.

 

You will be:

·         Providing support for our Imunify Security product

·         Work closely with our team of talented engineers who are supporting the company's customers

·         Prioritize incoming support issues based on urgency and customer impact

·         Coordinate with product engineering teams on bug fixes, feature requests, and emergency issues

·         Ensure that the company exceeds customer expectations for support and response time SLAs

 

What you need for this position:

·         Proven track record in technical support

·         In-depth knowledge of Linux based operating systems and services

·         Proven experience with web-firewall solutions

·         You know what ModSecurity rules, HTTP protocol are

·         Experience with RPM-based distributives (CentOS/RedHat)

·         Strong analytical, debugging and problem-solving skills

·         Must have the ability to multi-task

·         Web security background is a great plus

·         Excellent English

·         Must be well-spoken, outgoing, organized, detailed-oriented, dependable and flexible

·         Willingness to work different shifts