About Job:

we are looking for Technical Support Engineer

What we are looking for Skills:

• 5+ years of experience in IT break/fix, working for an MSP, or equivalent experience


• Ability to ramp on technology quickly and troubleshoot with enterprise customers on the phone


• Fluid (native level) proficiency in English - both speaking and writing


• An interest in both customer support as well as the product


• Experience freelancing or working remotely


• A Bachelor's Degree in a relevant area from a reputable college


• Familiarity with Trello or similar Kanban work style

• Fielding customer questions through our chat portal, both in our product dashboard and, at times, on our sales web site


• Responding to support tickets and directing customers to standard troubleshooting documentation


• Handling requests/reports of improperly categorized domains


• Contributing to support walk-throughs and documentation


• Coordinating customer feature requests and bugs with the dev team


• Reporting support stats on a weekly basis in a team meeting

• Technical knowledge in networking/routing, particularly in DNS


• Technical ability, in the sense of being able to use the computer to perform various tasks from writing to network troubleshooting


• Previous experience in a similar position


• Fluency in other languages, as we do have customers around the globe


• SQL, regex, and general familiarity with coding