Client-Facing Responsibilities

●Support the configuration of the Salesforce environment according to clientspecifications and project scope

●Define requirements in cooperation with the Solutions System Architect

●Implement agreed solutions for clients and conduct technical demonstration to clients asrequired

●Conduct discovery meetings with clients to determine requirements as appropriate

●Clarify a client's system specifications, understanding their work practices and thenature of their business

●Communicate with delivery staff at all levels of a client organization

●Aid clients with change-management activities

●Prepare documentation and progress reports to customers as needed

●Develop training materials for users and other consultants

●Participate in sales and support, and where appropriate, maintaining contact with clientorganizationInternal Responsibilities

●Conduct internal delivery team architecture meetings as required

●Report any project related issues to the project PM in a timely manner

●Provide weekly governance reports in a timely manner on overall project(s) status toproject PM

●Participate in internal projects as required

 

Requirements

●2+ years experience as a Salesforce administrator

●Salesforce Administrator Certification required. Other certifications and a high level ofTrailhead engagement a plus

.●Higher education (HEDA) and/or nonprofit (NGO) experience is preferred

●Experience working with customers to elicit and analyze their requirements, developdesigns, and implement Salesforce

●Strong knowledge of Agile project delivery practices, requirements gathering, user storyprioritization and solid UAT guidelines

●Proficiency in Google Docs, Sheets, Presentations and other online collaboration toolslike Trello and Slack

●Excellent time management skills and the ability to prioritize work as well as workindependently

●Attention to detail and problem solving skills

●Excellent written and verbal communication skills

●Bachelor’s Degree or equivalent experience preferred; HS diploma required