What you will do:

• Become an expert in the steps required to onboard a  customer


• Facilitate execution of all steps in a professional and timely manner


• Track execution of all steps in Salesforce


• Some steps you will perform yourself, other steps you will rely on others to execute


• Manage multiple vendors to achieve onboarding steps


• Proactively manage inventory levels and re-stock as needed


• Reporting on key performance indicators (KPIs)

• Ability to use Salesforce.


• 2+ years experience as a project manager or equivalent experience with complex projects


• Ability to quickly learn the various products offered by us and the components involved in onboarding a customer.


• Ability to track many tasks in parallel.


• Ability to take complete ownership of a process and methodically track that every detail is completed.


• Integrity to certify that steps are performed to high standards and to raise visibility when standards are not met.


• Flexibly to adapt as processes are changed and honed over time.


• Ability to manage multiple vendors, some of which are unreliable, to achieve process steps.


• Ability to track inventory levels and order more inventory when needed.


• Ability to use (or quickly learn how to use) technology for remote team collaboration, specifically:  Slack for team chat, Google Hangouts for video chat, gmail for email, and Google Drive for file sharing.


• Advanced Salesforce administration capabilities is a plus, but not required.