Key Duties & Responsibilities

Technical Project Management (40%)

• Collaborate with business users and managers during the project initiation phase defining scope and setting project and feature backlog priorities


• Develop detailed business and functional requirements, including use cases, user stories, wireframes, object and process models, and flow charts


• Conduct User Acceptance Testing and end user training


• End-to-end project management of small to mid-sized projects


• Provide ongoing consulting and expertise in key areas of focus


• Provide Salesforce Administration and data management services ensuring data cleanliness and integrity

App Builder (30%)

• Design and create custom logic and functionality using point and click administration


• Assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes

Administrator (30%)

• Handle all basic administrative functions including user account maintenance, reports, dashboards, workflows, process builder logic, and other routine tasks


• Complete regular internal system audits and prepare for upgrades


• Manage Salesforce.com data feed and other integrations


• Maintain multiple sandboxes with active developments


• Maintain data integrity

Required Skills

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, process builder, lightning flow, custom views, and other content of complexity


• Ability to assess the impact of new requirements on salesforce.com and all upstream and downstream applications, systems and processes


• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs


• Stay current on Salesforce.com products and skills as they pertain to our environment


• Must have excellent problem solving, documentation and communication skills


• Excellent project management skills and a positive attitude


• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Required Experience

Must have 2 years of previous Salesforce.com business analyst experience developing detailed business & functional requirements, conducting User Acceptance Testing and end user training as well as 2 years of previous Salesforce.com app builder experience.

• Previous experience developing requirements for Salesforce projects or implementations


• Previously responsibility for point and click administration of mission critical system (ex: ERP, CRM, CMS etc.)


• Previous CRM administration (Salesforce/MS Dynamics) experience


• A documented history of successfully driving projects to completion


• Salesforce.com Admin (ADM201 and ADM211) certified preferred

Pluses

• Previous experience working in a SCRUM or agile environment preferred


• Previous experience working with highly customized Salesforce platforms


• Basic WordPress development skills.


• Additional technical competencies in software development and system implementation.


• Familiarity with marketing automation systems, elearning platforms like Moodle, and productivity tools like Confluence.


• Experience managing relationships with third party vendors and contractors.


• A personal


•  


• practice.

 

Additional Eligibility Qualifications

Must be eligible to work in the United States