What you’ll do:

• Administer and enhance our SaaS environment on AWS to meet the service level requirements of the company.


• Ensure the security, availability, performance, and manageability of Our company platform.


• Develop IaaC tooling to automate deployment, provisioning, and maintenance of all of our integrated computing environments (Production, Staging, etc)


• Develop, maintain, and enhance system monitoring, logging, and alerting to prevent system service disruptions and to minimize disruption recovery time.


• Investigate, evaluate, and introduce new technologies and services to improve the quality and efficiency of our service.


• Participate in on-call rotations to respond, troubleshoot, and rapidly recover from service disruption or degradations, in tight collaboration with colleagues in a cross-functional incident response team.


• Collaborate with colleagues from development teams to provide deployment and DevOps technologies to support new product initiatives and solutions.

• Has a strong Growth Mindset and a can-do attitude.


• Is highly collaborative with a strong commitment to customer service.


• Takes unknowns and changes in stride and thrives in a highly dynamic, fast-moving and agile environment.


• Enjoys pairing with peers, and gives and receives well-crafted feedback.


• Has extensive operational experience with AWS (EC2, VPC, RDS, S3, IAM, Lambda) (3+ years). Experience with public cloud environments a plus (Azure, GCP).


• Has extensive experience operating mission-critical SaaS services.


• Working expertise with provisioning, automation, and configuration management solutions (Packer, Terraform, Ansible, Puppet, Jenkins).


• Experience with enterprise monitoring solutions (DataDog, CloudWatch, Icinga)


• Have at least five years experience supporting high-volume customer facing services.


• Experience supporting and managing Docker containers from local development to production.


• Knowledge of relational databases (PostgreSQL) and NoSQL systems (MongoDB, Couchbase, Redis).


• Extensive Linux experience and proficiency with command line shells and tools (awk, sed, make), and networking concepts and protocols (TCP/IP, UDP, HTTP, NTP, DNS, TLS).


• Experience working with CDN and edge computing technologies such as Akamai, CloudFront and Cloudflare a big plus.


• Proficiency with one or more scripting languages: bash, Python, Ruby.