Essential Duties And Responsibilities

• Implementation, support, configuration, and release management, of Medical Imaging systems, PACS, DICOM, and archive systems by maintaining and supporting application, workflow, imaging modalities, interfaces, desktop and mobile access, and communications of related systems.


• Implementation, support, configuration and release management of physical and virtual servers, data center hardware, operating systems, hypervisors, storage systems, and associated systems management technologies insuring data and systems are secure and available.


• Provide expert level technical and operational support for day-to-day operations of a multi-tenant cloud infrastructure leveraging a multitude of delivery solutions including but not limited to Active Directory, VMware, SAN and NAS storage.


• Procure and analyze syslogs, error and support logs. Engaging vendor support as required.


• Provide expert, tier III level support for incidents to ensure operations systems are returned to service as soon as possible.


• Prevent the re-occurrence of incidents by supporting the problem management and knowledge management processes while working directly with customers, vendors and other personnel as appropriate.


• Follow security procedures, standards, and protocols related to stated technologies.


• Maintain standard monitoring thresholds for performance, capacity and availability management ensuring the highest level of service performance and availability.


• Adhere to standards for availability and business continuity and test related systems against the standard on a defined basis.


• Maintain documentation standards and ensure consistency as related to all infrastructure configurations.


• Support change and release management by having defined release plans, developing and implement changes requests, while having defined back out plans, and after-action reviews of failed changes.


• Train, mentor, and develop other engineers and support personnel where needed.


• Work directly with customers, utilizing excellent customer service skills, during all phases of the customer relationship.

Other Duties And Responsibilities

• Constant improvement of all services and processes


• Other duties as assigned

MINIMUM QUALIFICATIONS: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)



Experience

• Three years with Medical Imaging, PACS, DICOM, and imaging modalities including implementation and support.


• Qualified candidates will have five years or more of progressive experience in VMWare or Hyper-V virtual machine management supporting and configuring a combination of Microsoft or Linux Guest Operating Systems. Specific skill sets include but not limited to the demonstrated expertise in the advanced implementation, administration and management of:


• vSphere, VMWare vCenter Server, Distributed Resource Scheduling, vSphere Standard Switching, vSphere Virtual Distributed Switching, Host/Guest Networking, vSphere HA, ESXi Cluster management, Datastore and RDM management.


• Advanced practices and expertise of FC SAN, iSCSI and NAS storage required for this position.


• Four of more years advanced experience in a combination of cloud delivery solutions including but not limited to VMWare vSphere, Hyper-V, HP One View, HP Virtual Connect Manager and Cisco UCS Manager.


• Three or more years advanced experience installing, provisioning and supporting HP Blade Servers and Cisco UCS Blades.


• Three or more years of progressive experience in large enterprise health care systems including Meditech, Cerner, McKesson Health Information Systems, Medical Imaging, PACS, and/or Health Information Exchange is preferred for this position.


• Proficiency with storage systems, such as 3PAR and/or Nimble, strongly preferred.


• Proficient in cloud best practices and data center virtualization in multi-tenant environments.


• Background and experience with server hardening and security event prevention technologies such as Anti-Virus, SYSLOG server monitoring, etc preferred.


• Experienced with hyper-converged infrastructure is a plus


• Experience with VMWare VSAN is a plus


• Education or equivalent experience in ITIL, Cobit, and/or HIPAA preferred for this position.

Education

• Bachelors degree in information management, Computer Science, or other related field or an equivalent amount of experience is preferred for this position.

Certifications Or Licenses

• Certifications in Microsoft Windows Server 2012 or newer, VMware VCP-DCV or higher, are considered a plus for this position.


• HPE ASE/ATP, Nimble Storage, and/or ISM v3 or equivalent certifications are considered a plus.


• ITIL Certification preferred.

Special Knowledge, Skills And Abilities

• Excellent customer service skills required