Responsibilities:

• Design and develop solutions in ServiceNow, including forms, workflows, interfaces and custom code to support the ITIL process


• Gather requirements, test, build and implement solutions based on customer requirements


• Configure and enhance core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Project & Portfolio, and Reporting


• Administration of ServiceNow platform, including issue and performance mitigation, health checks


• Troubleshoot existing solutions, including, but not limited to core components like AD, LDAP, SSO, etc.


• Collaborate with cross-functional teams and in a team of matrixed application developers throughout the SDLC to deliver solutions on-time


• Ability to write clear, concise and accurate technical documentation, like requirements, system architecture design, use case diagrams, sequence diagrams and class diagrams


• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development Required Skills/Experience:


• 3+ years ServiceNow development


• ITIL Experience


• Scripting experience in JavaScript/Glide


• 1 year Rest/SOAP Web services


• Scrum / Agile Experience


• Ability to Identify issues/deficiencies, and recommend solutions, with a mindset for continuous improvement


• Ability to work collaboratively with other ServiceNow developers/SCRUM teams Preferred Skills/Experience:


• Scripting experience in CSS/Angularjs/JQuery/Jelly


• 3+ years Rest/SOAP Web services


• ITIL Foundation


• Scrum Master Certified


• ServiceNow Certified Implementation Specialist


• ServiceNow Admin Certification