• Providing Level 3 support for the application ECM – (Enterprise Compliance Management)

• Creation/Deletion/Maintenance of windows Accounts through Active Directory
• Resolving user access issues by taking Remote Assistance and communicate through SameTime and Phone
• Quarterly Audit for all servers password with ITCS300 standard
• UAT deployment (User automation tool) for revalidations
• Checking the IHS logs frequently to identify incorrect login
• Helping customers with server logs for Manual Health Checks scan, Vulnerability Scanning, Quarterly Employee Verification scanning
• Creating server access through ITIM (IBM Tivoli Identity Management) for SysReg and ECM tool

• Providing Level 3 support for the application SysReg Application

• Creation/Deletion/Maintenance of windows Accounts through Active Directory
• Resolving user access issues by taking Remote Assistance and communicate through SameTime and Phone
• Helping customers with server logs for Manual Health Checks scan, Vulnerability Scanning, Quarterly Employee Verification scanning
• Creating server access through ITIM (IBM Tivoli Identity Management) for SysReg and ECM tool

Implementing & Configuring Active Roles Servers

Replicating the issues in our Lab / Test environment and providing solutions to customers.

Interact with R&D team to prioritize the issue and provide a fix to our customers.

Implementing & Configuring Active Roles Servers, Quick Connect and Password Manager.

Worked as Scrum master and in agile methodologies.

Azure cloud administration and Continuous Deployment & Delivery.

Troubleshooting the Product / Environment related issue through webex which are raised by the customer for quest products.

Replicating the issues in our Lab / Test environment and providing solutions to customers.