Worked on CRM (Customer Relations Management) Incident management project using Oracle CX Cloud. This was an important project catering to the requirements of incident management requests. Using Oracle CX Cloud, Customer Service Agents interact with customers and resolve their queries & concerns. The objectives of the project were as follows:

• Customized implementations referring to legacy application.
• Streamlined incident management solution for CRM team who handle more than 2000 incidents on daily basis.
• Real-time access and incident resolution by resort & customer care agents.
• Tracking of errors committed by agents which costing money value to the company.

Worked on a Guest Services project using Oracle CX Cloud. This project is used for the arrival of new guests who are supposed to arrive in the next few days. Guest Services Agents helps these guests to simplify the check-ins process at the resorts. Guest Services also help to resolve issues or complaints by the guests while at the resorts. The objectives of the project were as follows:

• Guest Services agents can attend to guest feedback & queries at the resort.
• Digital assistants enable the guests to resolve their queries instantly.
• Enabled more than 10 dashboards at the guest services check-ins to help smooth onboarding at the resorts.

The parent company of RSAB, Unique Vacations uses more than 12 Oracle database production servers. All the data of the company resides in these Oracle database servers.

We implemented GDPR/CCPA/PIPEDA compliance in these Oracle database servers. Whenever any customer asks for the information or shares their personal information or redacts the information, we do the same using this project. First, we search the information in all the databases and then information is shared with the customers. The objectives of the project were as follows:

• All Oracle production databases must comply with GDPR/CCPA/PIPEDA laws to protect personal information of the guests.
• There are 28 types of PII (Personal Identifiable Information) of the guests are identified & categorized.
• Reporting personal data information of the guests back to them.

Redacting personal data information from Oracle databases as requested by the guests.

Unique Vacations Inc. has been using legacy Oracle Reports 6i for the last 15 years for MIS reports requirements. We migrated all RDF reports to Oracle BI Publisher tool. The objectives of the project were as follows:

• There were more than 800 reports to migrate to Oracle BI Publisher.
• Parameterized many than 100 reports to remove redundant reports in the legacy application.
• Use templates for unique format of reports.
• Move complex query logic to Oracle database in the form of DB package for performance tuning & faster execution of code.
• Created 10 dashboards referring to existing reports and data from company websites.

It was a proration engine project for airline revenue accounting. Used Oracle Database 10g & Forms 6i technologies for the development & support projects.

A small important project for Société Générale, an investment bank in Paris. We used Oracle 10g, PHP, Java Script technologies for this project.

An e-Governance project for MMD (Mercantile Marine Dept.) Govt. of India.Responsible for creating 100+ MIS reports for MMD employees & vessel registrations.