•Provide front-line production support services to the business and IT stakeholders to ensure continued
availability, effectiveness, and accuracy of across the Barclays ATM machines and applications.
•Troubleshooted application incidents based on the Knowledge Database maintained on IBM Netcool
tool.
•Executed Scheduled Tasks and Intra-day Application/Server Health checks on Applications and
servers to ensure full functionality 24*7 and no business loss occurs due to it.
•Provide eyes-on-glass real-time monitoring of the applications and batches using IBM Tivoli Tool and
raise incident through it to concerned team and chase them till the issue gets resolved.
• Escalated incidents/failures to Level 2 Support in line with the defined escalation process, and drive
the closure within the SLAs.
• Supported scheduled weekend activities like switching DR System to Production and Viceversa.
•Performed weekend activities like runform which includes purge activities of redundant files, check
application reloads, uptime and downtime as advised in the document.
• was able to maintain excellent relationships and communication with global stakeholders, other IT
teams, and business areas.