MARUJOLLA N.

MARUJOLLA N.

NON VOICE TECHNICAL SUPPORT

Kadapa , India

Experience: 4 Years

MARUJOLLA

Kadapa , India

NON VOICE TECHNICAL SUPPORT

25028.5 USD / Year

  • Immediate: Available

4 Years

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About Me

To have a challenging career and to associate with an organization that can utilize my skills, ability andknowledge, and provide me an opportunity for professional growth and satisfaction.4 years experience as a NON VOICE TECHNICAL SUPPORT process wi...

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Portfolio Projects

Description

Chating with customers around Hyderabad while facing problems with delivery executives.

->Chating with customers around Hyderabad while facing problems with application.

->Chating with customers about refunds,promocode related queries etc.

->Dealing in joining process of delivery executives.

->Posting ads daily basis by using SEM campaigns.

Process of Mutual funds operations in back end, Manage entire team as a SME(Subject Matter Expert),dealing with allocation both ends ENTRY level and Objection level on both NCPZ & Task MF.

->Dealing with high values more than 2lacs and dealing with module level updates what needed to move next levels.

->Dealing with Branch followup,Unit followup&IT follow up cases.

->Knowledge on EXCEL using daily basic.

->Dealing with To be rectification cases.

->Knowledge on all MUTUAL FUNDS in back end except LIC MF&PRICLPAL MF.

->Daily meatings with teams about updates errors what associates error list in daily basis if more errors gettting any associates and putting in PDP list.

->Dealing with DP ID CLIENT ID(DMAT) upadation side daily basis.

->Posting and managing ads in OLX,QUICKER apps.

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Description

Process of Mutual funds operations in back end, Manage entire team as a SME(Subject Matter Expert),dealing with allocation both ends ENTRY level and Objection level on both NCPZ & Task MF.

->Dealing with high values more than 2lacs and dealing with module level updates what needed to move next levels.

->Dealing with Branch followup,Unit followup&IT follow up cases.

->Knowledge on EXCEL using daily basic.

->Dealing with To be rectification cases.

->Knowledge on all MUTUAL FUNDS in back end except LIC MF&PRICLPAL MF.

->Daily meatings with teams about updates errors what associates error list in daily basis if more errors gettting any associates and putting in PDP list.

->Dealing with DP ID CLIENT ID(DMAT) upadation side daily basis.

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Description

Chating with customers around Hyderabad while facing problems with delivery executives.Chating with customers around Hyderabad while facing problems with application.Chating with customers about refunds,promocode related queries etc.Dealing in joining process of delivery executives.Posting ads daily basis by using SEM campaigns.Posting and managing ads in OLX,QUICKER apps.

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Description

Process of Mutual funds operations in back end, Manage entire team as aSME(Subject Matter Expert),dealing with allocation both ends ENTRY level and Objection levelon both NCPZ & Task MF.Dealing with high values more than 2lacs and dealing with module level updates what neededto move next levels.Dealing with Branch followup,Unit followup&IT follow up cases.Knowledge on EXCEL using daily basic.Dealing with To be rectification cases.Knowledge on all MUTUAL FUNDS in back end except LIC MF&PRICLPAL MF.Daily meatings with teams about updates errors what associates error list in daily basis if moreerrors gettting any associates and putting in PDP list.Dealing with DP ID CLIENT ID(DMAT) upadation side daily basis.

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Description

Analyse and implement NPR tools. Manage the entire team and act as a mentoron the process gaps and corrections,and back end process

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Description

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Description

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