Jallipalli K.

Jallipalli K.

Application Support Engineer

Bengaluru , India

Experience: 5 Years

Jallipalli

Bengaluru , India

Application Support Engineer

19456.1 USD / Year

  • Immediate: Available

5 Years

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About Me

  •   Software professional with around 5 years of experience in application maintenance and production support activities.
  •   Having good knowledge in UNIX Shell Scripting ....
  •   Having good knowledge in UNIX Shell Scripting and Oracle9i/10g (SQL, PL/SQL). 
  •   Well versed in developing and maintaining Stored Procedures, Functions, Packages and Cursors
  •   Handle day-to-day activities with ITIL process, like tickets handling using Maximo, Service now and Jira.
  •   Conduct initial incident triage, issue investigations, and prepare follow-through action plans for issue resolution as per agreed SLAs.
  •   Troubleshoot the issues by executing various UNIX Shell Scripts.
  •  Worked on Scheduling Jobs in UNIX server (Cron jobs), also good knowledge on GUI scheduler like UC4 and Autosys Scheduler.
  •  Having knowledge on solving customer queries from various sources like interchange chat channel, Mails and on Telephone.
  •   As a team member supported the production environment along with staging (Test/Integrated) and development environments.
  •  Good analytical and problem-solving abilities.
  •   Debugging and troubleshoot the functional and applications issues.
  •   Providing production support to the client on 24/7 basis.
  •   Always welcome new onboarding applications so that we could learn new things.
  •   Possess skills in assisting users in the resolution of problems encountered by the clients.
  •  Always been part of major release so that we can get to know latest changes made by developers in our applications.

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Portfolio Projects

Description

Sept-2021 to till date

Project Name : - Client Reference Data (CRD)

Client : - Morgan Stanley.

Environment : - UNIX, ORACLE (SQL, PLSQL)

Description : - Client Reference Data Group (CRD) of Morgan Stanley aims to enable to protect the firm by assuring the data quality and enterprise fitness needs across firm-wide functions for client data through the proper engineering of processes and tools that consume, collect, and maintain data. The availability and concurrency of data in the CRD database are critical to the Morgan Stanley business community as it is used for trading, clearing, settlement, risk management, compliance, and reporting purposes.

Roles & Responsibilities:

· Check daily production health-checks and monitoring tasks and procedures in a timely manner, owner of major and monthly releases of my team.

· Setting watch tower alerts for all AutoSys jobs.

· Interact on daily basis with developers, Stakeholders’ staff, internal Business, and operational teams and with external vendor technical staff.

· Monitor service now queues and ensure count should be minimum on daily basis.

· Handle critical outage calls and provide inputs to the incident post-mortem for P1 and P2 incidents.

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Description

Aug-2019 to Aug-2021

Project Name : - (MERLIN)

Client : - Danske Bank.

Environment : - UNIX,Shell Scripting, Sql

Description : - Merlin (Market Risk Local Infrastructure) is an application to compute for fixed income trades. Fixed income trades are the input to MERLIN.

Value -a-risk (VAR) is a category of risk a category of risk Matrix that describes probability of market risk of trading portfolio. When feeds received in Merlin it will validate, form into batches and load. The coaster will be generated and further VaR calculation will be done at VaR end finally Generate the report that will be used by MRO’s for evaluating the Risk figures.

Roles & Responsibilities:

· Providing support related to users reported issues.

· Involved in monitoring & investigating job failure.

· Involved in code label investigation of the jobs (UNIX, Shell Scripting, Oracle9i, SQL, PL/SQL).

· Coding stored procedures, functions, triggers, cursor enhancements.

· Responsible for providing the support in L2 level depending on the priority of the issues to meet client’s SLA.

· In case of Code fix, Responsible for: -

a. Raising the RFC

b. Working on the Approved RFC on various phase

· Providing support to client on 24/7 basis.

· Coding of the various components and code review.

· Providing support for Development environment – bug-fixing and problem solving.

· Participate in internal meetings to discuss the status of the application

· Tuning SQL Statements on UNIX Environment. Handling Mutating Table Errors.

Creation of Database objects like Views, Indexes, Constraints, and Sequences

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Description

June - 2017 to July -2019

Project Name : - OPIE-SE

Client : - Bell South

Environment : - UNIX, ORACLE (SQL, PLSQL)

Description : - Order Placement and Interval Engine (OPIE) is a part of network Management System used by BellSouth Provisioning and Reliability Group (BPRG).OPIE is built on client server architecture. It is a distributed system where several front-end applications are available to users. The various functions supported by OPIE system are:

§ Order Management

§ Technical Data Entry

§ Network Resource Assignment

§ Shipping

Network Management System-Southeast Region (BBNMS-SE)system provides a consolidated control point to the multi-vendor multi-media DSL/Broadband network. It supports Network Element Creation and Configuration along with its fault management and correlations. It also manages service order flow which includes service order processing, activation and repairing.

Roles & Responsibilities:

· Providing support related to users reported issues.

· Involved in monitoring & investigating job failure.

· Responsible for providing the support in L1/L2 level depending on the priority of the issues to meet client’s SLA.

· Providing support to client on 24/7 basis.

· Coding of the various components and code review.

· Participate in internal meetings to discuss the status of the application

· Creation of Database objects like Views, Indexes, Constraints, and Sequences

· Bouncing an application of servers.

· Provided deployment as well as migration support.

Resolved issues as per the SLA

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