About Me

Responsible for the customer support experience with Microsoft - Positively represent Microsoft and communicate with corporate customers via email, telephone, Web, Teams while finding solutions for technical problems identified in the Microsoft Cloud...lephone, Web, Teams while finding solutions for technical problems identified in the Microsoft Cloud. Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams