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Certified Scrum Master, 7.5 years of experience in IT industry with a keen ability to understand and focus relentlessly on removing impediments from teams and delivering customer-centric features for the product SAP Concur Travel & Expense. Led ...Show More
As a Scrum Master, supporting the team in assistance with Scrum eventslike sprint planning, daily scrum, sprint review, sprint retrospective andorganising quarterly Roadmap Workshops / Pre – PI Planning
Utilised Agile Scrum practices to help the team increase their velocity by60%
Track and remove internal and external impediments for the scrum team,facilitate the grooming sessions with product owner to build productbacklog and plan for Go-live activities
Managed international stakeholders in India, Germany, Czech Republic &US by hosting daily scrum and coordinating weekly status reports
Working in an Agile environment with an experienced Scrum team withfunctional & technical consultants and understand the T&E businessscenarios with respect to how the travel & expense process works.
As an IT Technology Consultant, design & develop technical solutionapproaches according to the business requirements and take care for allconfiguration in Concur T&E
Creation and delivery of functional documentation, basic understandingof SAP's Cloud business, cloud infrastructure and cloud operationprocessesShow More Show Less
Defineand implementstrategies to support day-to-day operations of the company’s Travel and Expense program.
Developand administerpolicies for company travel, expense reimbursements and corporate cards.
Manages and providesupport for the company fleet program ensuring program performance and cost savings while delivering customer service to drivers.
Prepareall Travel & Expense month-end journal entries and assists with reconciliations.
Maintainintegrity of Concur reporting including review and monitoring of user profiles, assistance with training, and participation in ongoing implementations and updates.
Manageand submitsupport cases for the business through SAP Concur Travel & Expense.
Workwith dedicated travel management company to manage preferred travel and resolve inquiries.
Provideuser support regarding travel and expense program, including addressing issues, requests, system errors, payment inquiries and other matters related to travel and expense.
Serveas a subject matter expert and key escalation contact for internal stakeholders and preferred suppliers.Show More Show Less
Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction via call, chat or e-mail.
Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
Create and implement new processes to improve efficiency and customer satisfaction while reducingcosts.Show More Show Less