Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.

Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction via call, chat or e-mail.

Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.

Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.

Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.

Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

Define and implement strategies to support day-to-day operations of the company’s Travel and Expense program.

Develop and administer policies for company travel, expense reimbursements and corporate cards.

Manages and provide support for the company fleet program ensuring program performance and cost savings while delivering customer  service to drivers.

Prepare all Travel & Expense month-end journal entries and assists with reconciliations.

Maintain integrity of Concur reporting including review and monitoring of user profiles, assistance with training, and participation in ongoing implementations and updates.

Manage and submit support cases for the business through SAP Concur Travel & Expense.

Work with dedicated travel management company to manage preferred travel and resolve inquiries.

Provide user support regarding travel and expense program, including addressing issues, requests, system errors, payment inquiries and other matters related to travel and expense.

Serve as a subject matter expert and key escalation contact for internal stakeholders and preferred suppliers.

As a Scrum Master, supporting the team in assistance with Scrum events like sprint planning, daily scrum, sprint review, sprint retrospective and organising quarterly Roadmap Workshops / Pre – PI Planning

Utilised Agile Scrum practices to help the team increase their velocity by 60%

Track and remove internal and external impediments for the scrum team, facilitate the grooming sessions with product owner to build product backlog and plan for Go-live activities 

Managed international stakeholders in India, Germany, Czech Republic & US by hosting daily scrum and coordinating weekly status reports

Working in an Agile environment with an experienced Scrum team with functional & technical consultants and understand the T&E business scenarios with respect to how the travel & expense process works. 

As an IT Technology Consultant, design & develop technical solution approaches according to the business requirements and take care for all configuration in Concur T&E

Creation and delivery of functional documentation, basic understanding of SAP's Cloud business, cloud infrastructure and cloud operation processes