• Worked as SCRUM Master for two modules in Retail application and pursued Sprint Process in JIRA
• Took the complete ownership for CRs and provided technical support
• Issue Analysis, Impact Analysis, Review the code to pursue for PROD deployment
• Involved in DC and DR drill activities
• Tracked all the tickets and required involved in code fix.
• Involved with Infra team to deploy the code in PROD environment

Mentoring of new developers and knowledge transfer

• Responsible for gathering functional requirements and converted them to technical solutions
• Prepared the effort estimation for various enhancements/CRs using WBS techniques
• Allocated CRs and incidents to individuals based on priority
• Assessed risks and communicated to necessary stakeholders with possible mitigation / contingency plan
• Evaluated risk registry on daily basis and close the gap
• Reviewed the design document and involved in process review
• Generated weekly status reports and shared to stakeholders
• Forwarded periodic dashboard reports on current program, future opportunities & defects
• Implemented:

• Internal tracker application to track effort & timesheet information for reducing duplication of effort for resources
• Process models to streamline maintenance operations including release process, incident management process & change request management

• Responsible for managing NA and EU Supports, enhancement and Projects.
• Revenue transfer between EBS and IBS on Monthly Basis for the solved tickets and the duration obtained for logged in enhancement hours.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Update the ticket status to onsite manager in the daily status call
• Provided 3 proposal (Scope, Solution Approach, Estimate, Total Cost, Infosys In Scope, Out of Scope) ,2 proposal got approved and converted in to projects.
• Review the Solution Approach prepared by the Technical Lead / Architect
• Prepare the estimate using SMC category and check the calendar month using Cocoma model then shared the estimate (Staffing , cost and schedule)   to the client.
• Responsible for managing NA and EU Supports, enhancement and Projects.
• Revenue transfer between EBS and IBS on Monthly Basis for the solved tickets and the duration obtained for logged in enhancement hours.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Update the ticket status to onsite manager in the daily status call
• Provided 3 proposal (Scope, Solution Approach, Estimate, Total Cost, Infosys In Scope, Out of Scope) ,2 proposal got approved and converted in to projects.
• Review the Solution Approach prepared by the Technical Lead / Architect
• Prepare the estimate using SMC category and check the calendar month using Cocoma model then shared the estimate (Staffing , cost and schedule)   to the client.

• Responsible for gathering functional requirements and converting them to technical solutions
• Preparing effort estimation using WBS techniques
• Carrying out environment set up at offshore
• Supervising team on technical front
• Successfully completed code review using ERA internal tool
• Actively participated in defect triage call on daily basis