Vasanth V.

Vasanth V.

ServiceNow application developer and administrator

New Delhi , India

Experience: 12 Years

Vasanth

New Delhi , India

ServiceNow application developer and administrator

24685.6 USD / Year

  • Immediate: Available

12 Years

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About Me

·         Architecture and Implementation of various ServiceNow Modules

·         Resource Hiring, staffing, training and project allocations.

·         Working with process owners and business stakeholde...

·         Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow

·         Participated in process designing sessions , workshops for various integrations and documented configuration and data mapping workbook

·         Working on webservices integration between ServiceNow Systems

·         Prepared upgrade approach and working on Madrid family upgrade.

·         Co-ordination with clients and vendor – For any production/sub-production instance related issues/ queries.

·         Work with business users to identify and refine business requirements and workflows

·         Understanding of IT service management and the ITIL business process

·         Perform creation of application modules, tables, forms, links and usage of personalize form layout, dictionary, UI policies, UI actions, data policies, business rules, client scripts

·         Now applications, including modification to existing ITSM modules

·         Handling releases and clones

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Portfolio Projects

HPSM Migration

Company

HPSM Migration

Description

  • Work Flow SME for 20 + Clients

·         Requirement gathering from the application owners and designing the architecture

  • Understand the requirements for the desired solution
  • Creating workflows, mapping data and populating the fields
  • Responsible for migrating data assignment group from  INCIDENT,PROBLEM , CHANGE management from Master data management to HP service manager 7.11
  • Sort Assignment Group according to Clients Requirement before loading data to HP Service Manager 7.11
  • Involved in migration of 30+ accounts from Old legacy tool to HP Tools (SRA-standard reference architecture)
  • Worked on Tailoring part (Form Design, format control, links, menus , wizards etc., )
  • Preparing Test cases and executing the result on the development servers.
  • Attending client call daily to validate and get client approval before data sent for UAT(testing|)
  • Team Handling and Training the new resources when required

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Tools

Thimble

ServiceNow Implementation

IT operations manager role

Company

ServiceNow Implementation

Description

 

·         Participate in the full SDLC Requirements Gathering, Analysis, design, coding, testing, training and operational support.

·         Perform creation of application modules, tables, forms, links and usage of personalize form layout, dictionary, UI policies, UI actions, data policies, business rules, client scripts

·         Worked on Complex Service Catalog forms & Workflows

·         Involved in migrating code between different environments using update sets and was responsible for deploying the code to production on every  release after GoLive

·         Provided training sessions on Service-Now for new folks in the technology, both, in and across the projects

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Tools

Thimble

ServiceNow development

Company

ServiceNow development

Description

·         Service Now Software Developer & Senior Administrator

·         In absence of Onsite-Lead, have handled the responsibility of managing of clients and team for delivery of tasks

·         Handling Update set movement to production and sub production environments during Major Releases Bi-Weekly Data Deployment and Incident Fixes.

·         Handling Rollout and Cloning Activities.

·         Co-ordination with clients and vendor – For any production/sub-production instance related issues/ queries.

·         Perform creation of application modules, tables, forms, links and usage of personalize form layout, dictionary, UI policies, UI actions, data policies, business rules, client scripts

·         Understanding of IT service management and the ITIL business process

·         Work with process owners to develop and implement workflow

·         Working on production issues post deployment

·         Create and use update sets to move customizations between systems 

·         Work with business users to identify and refine business requirements and workflows

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Skills

J2EE

Tools

java script

HPSM developer

Company

HPSM developer

Description

·         Requirement gathering from the application owners and designing the architecture

·         Understand the requirements for the desired solution

·         Installation of Database , SM7.11 , JDK and Tomcat

·         Preparing SOP and Administration guides               

·         Database/Web(GUI) and form customization

·         Creating workflows, mapping data and populating the fields

·         Worked on Tailoring part (Form Design, format control, links, menus, wizards etc.)

·         Scsmtp configuration for email /notifications

·         Issue resolution and Customizations.

·         Preparing Test cases and executing the result on the development servers.

·         Prepare documentation on installation, configuration, and customization.

·         Co-ordinate with HP vendor to resolve the product bugs.

·         Documentation and sign off the project

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Skills

J2EE

Tools

java script
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Verifications

  • Profile Verified

  • Phone Verified

Preferred Language

  • English - Fluent

Available Timezones

  • Dubai [UTC +4]

  • New Delhi [UTC +5]

  • China (West) [UTC +6]

  • Singapore [UTC +7]

  • Hong Kong (East China) [UTC +8]