• Work Flow SME for 20 + Clients

·         Requirement gathering from the application owners and designing the architecture

• Understand the requirements for the desired solution
• Creating workflows, mapping data and populating the fields
• Responsible for migrating data assignment group from  INCIDENT,PROBLEM , CHANGE management from Master data management to HP service manager 7.11
• Sort Assignment Group according to Clients Requirement before loading data to HP Service Manager 7.11
• Involved in migration of 30+ accounts from Old legacy tool to HP Tools (SRA-standard reference architecture)
• Worked on Tailoring part (Form Design, format control, links, menus , wizards etc., )
• Preparing Test cases and executing the result on the development servers.
• Attending client call daily to validate and get client approval before data sent for UAT(testing|)
• Team Handling and Training the new resources when required

·         Participate in the full SDLC Requirements Gathering, Analysis, design, coding, testing, training and operational support.

·         Perform creation of application modules, tables, forms, links and usage of personalize form layout, dictionary, UI policies, UI actions, data policies, business rules, client scripts

·         Worked on Complex Service Catalog forms & Workflows

·         Involved in migrating code between different environments using update sets and was responsible for deploying the code to production on every  release after GoLive

·         Provided training sessions on Service-Now for new folks in the technology, both, in and across the projects

·         Service Now Software Developer & Senior Administrator

·         In absence of Onsite-Lead, have handled the responsibility of managing of clients and team for delivery of tasks

·         Handling Update set movement to production and sub production environments during Major Releases Bi-Weekly Data Deployment and Incident Fixes.

·         Handling Rollout and Cloning Activities.

·         Co-ordination with clients and vendor – For any production/sub-production instance related issues/ queries.

·         Perform creation of application modules, tables, forms, links and usage of personalize form layout, dictionary, UI policies, UI actions, data policies, business rules, client scripts

·         Understanding of IT service management and the ITIL business process

·         Work with process owners to develop and implement workflow

·         Working on production issues post deployment

·         Create and use update sets to move customizations between systems 

·         Work with business users to identify and refine business requirements and workflows

·         Requirement gathering from the application owners and designing the architecture

·         Understand the requirements for the desired solution

·         Installation of Database , SM7.11 , JDK and Tomcat

·         Preparing SOP and Administration guides               

·         Database/Web(GUI) and form customization

·         Creating workflows, mapping data and populating the fields

·         Worked on Tailoring part (Form Design, format control, links, menus, wizards etc.)

·         Scsmtp configuration for email /notifications

·         Issue resolution and Customizations.

·         Preparing Test cases and executing the result on the development servers.

·         Prepare documentation on installation, configuration, and customization.

·         Co-ordinate with HP vendor to resolve the product bugs.

·         Documentation and sign off the project