About Me
· Architecture and Implementation of various ServiceNow Modules
· Resource Hiring, staffing, training and project allocations.
· Working with process owners and business stakeholde...
· Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow
· Participated in process designing sessions , workshops for various integrations and documented configuration and data mapping workbook
· Working on webservices integration between ServiceNow Systems
· Prepared upgrade approach and working on Madrid family upgrade.
· Co-ordination with clients and vendor – For any production/sub-production instance related issues/ queries.
· Work with business users to identify and refine business requirements and workflows
· Understanding of IT service management and the ITIL business process
· Perform creation of application modules, tables, forms, links and usage of personalize form layout, dictionary, UI policies, UI actions, data policies, business rules, client scripts
· Now applications, including modification to existing ITSM modules
· Handling releases and clones
Show MoreSkills
Web Development
Database
Others
Development Tools
Operating System
Portfolio Projects
Company
HPSM Migration
Description
- Work Flow SME for 20 + Clients
· Requirement gathering from the application owners and designing the architecture
- Understand the requirements for the desired solution
- Creating workflows, mapping data and populating the fields
- Responsible for migrating data assignment group from INCIDENT,PROBLEM , CHANGE management from Master data management to HP service manager 7.11
- Sort Assignment Group according to Clients Requirement before loading data to HP Service Manager 7.11
- Involved in migration of 30+ accounts from Old legacy tool to HP Tools (SRA-standard reference architecture)
- Worked on Tailoring part (Form Design, format control, links, menus , wizards etc., )
- Preparing Test cases and executing the result on the development servers.
- Attending client call daily to validate and get client approval before data sent for UAT(testing|)
- Team Handling and Training the new resources when required
Skills
Java (All Versions) Service nowTools
ThimbleCompany
ServiceNow Implementation
Description
· Participate in the full SDLC Requirements Gathering, Analysis, design, coding, testing, training and operational support.
· Perform creation of application modules, tables, forms, links and usage of personalize form layout, dictionary, UI policies, UI actions, data policies, business rules, client scripts
· Worked on Complex Service Catalog forms & Workflows
· Involved in migrating code between different environments using update sets and was responsible for deploying the code to production on every release after GoLive
· Provided training sessions on Service-Now for new folks in the technology, both, in and across the projects
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Java (All Versions)Tools
ThimbleCompany
ServiceNow development
Description
· Service Now Software Developer & Senior Administrator
· In absence of Onsite-Lead, have handled the responsibility of managing of clients and team for delivery of tasks
· Handling Update set movement to production and sub production environments during Major Releases Bi-Weekly Data Deployment and Incident Fixes.
· Handling Rollout and Cloning Activities.
· Co-ordination with clients and vendor – For any production/sub-production instance related issues/ queries.
· Perform creation of application modules, tables, forms, links and usage of personalize form layout, dictionary, UI policies, UI actions, data policies, business rules, client scripts
· Understanding of IT service management and the ITIL business process
· Work with process owners to develop and implement workflow
· Working on production issues post deployment
· Create and use update sets to move customizations between systems
· Work with business users to identify and refine business requirements and workflows
Show More Show LessSkills
J2EETools
java scriptCompany
HPSM developer
Description
· Requirement gathering from the application owners and designing the architecture
· Understand the requirements for the desired solution
· Installation of Database , SM7.11 , JDK and Tomcat
· Preparing SOP and Administration guides
· Database/Web(GUI) and form customization
· Creating workflows, mapping data and populating the fields
· Worked on Tailoring part (Form Design, format control, links, menus, wizards etc.)
· Scsmtp configuration for email /notifications
· Issue resolution and Customizations.
· Preparing Test cases and executing the result on the development servers.
· Prepare documentation on installation, configuration, and customization.
· Co-ordinate with HP vendor to resolve the product bugs.
· Documentation and sign off the project
Show More Show LessSkills
J2EETools
java script