About Me
Experienced Operations Manager with a demonstrated history of working in the information technology and services industry. Skilled in Service Desk, Major Incident Management, Change Management, KTA design, Client facing, SOP preparation and approv...
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Database
Others
Web Development
Software Testing
Positions
Portfolio Projects
Company
Automation
Role
Project Manager (Team Lead)
Description
To automate most of the day to day activities that are done by Service desk staff. Completed 5 automatons which resulted in saving money and time of the company as well as the employees.
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Service nowTools
WindowsCompany
KRA Implementation
Role
Project Manager (Team Lead)
Description
Designing the KRA for team, which helped to find out the productivity of the associates.
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MS OfficeTools
Excel sheetsCompany
KB creation
Role
Project Manager (Team Lead)
Description
To ensure that a KB article is created for each new issue resolved the team and also attaching the same with ticker while resolving the same.
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Service nowTools
WindowsCompany
Ticket Audit
Role
Project Manager (Team Lead)
Description
Implementation of ticket audit that are worked by Service desk team, resulting in ticket quality and higher customer satisfaction.
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MS OfficeTools
Excel sheets