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Handling day to day IOT operations in cloud environment. Create and manage AWS EC2 instances. Create and manage AWS database (My SQL) RDS instances. Manage the VPC EFS, S3 bucket, Glacier cloud storage. Manage the back up of EC2 volumes and RDS instances. Manage the security of AWS with IAM, Inspector and cloudWatch. Manage the inventory of client end devices. Manage the service requests using BMC remedy ticketing tool.

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Delivery engineer worked on international roaming and billing solutions for major operators across the globe. Responsible for SLA tracking, Files monitoring, Escalations handling, reporting. Responsible for end to end implementation based on the Roaming agreement provided by Sales Roaming Managers. Generate external requested reports, files, and documentation to support problem resolution, billing issues, and new revenue generation. Analyze logs and improving processing of files for the final settlement of billing between Roaming partners across the world. Develop and implement documentation and procedures to accurately monitor production applications on a daily basis. Daily interaction with customers, billing vendors and other clearinghouses to ensure issues are resolved within the commitment time. Identify, analyze and resolve tickets received from first level support. Act as customer advocate to ensure fixes and/or enhancements are added to releases.

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Working for MNP Project (Mobile Number Portability) for PAN INDIA Telecom Service Providers. Answering requests (by email, phone, web interface, etc) from Telecom Service Providers (Airtel, Vodafone, Idea, BSNL, MTNL, Sify, Idea etc.) regarding trouble reports or service requests. Analyze customers problems and issues, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations. Network Monitoring (Application, Database, Network, Performance, Switches, Firewall, VPN, Routers etc) in collaboration with Tata Consultancy Services as a Client. Working with Tata Consultancy Services for HPOV & NNM network monitoring tools related issues. Monitoring Application servers, Database servers by using HP OVO & NNM monitoring applications. Effectively working with NOC support groups as needed for ticket resolution. Maintain ongoing communication with internal departments (i.e. sales, marketing, product support, development) to ensure customer satisfaction. Complete various administrative activities (e.g. Time reporting, email).

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