Project overview: BC product is used by officers for daily marking entry/exit of passengers, in addition to resolve any travel related issues from Passengers Ahwal office.

§ Manages and supervises a team of 6-8 members by managing the full product lifecycle, working closely with product owners, UX, development team to drive new feature development from start to finish - define requirements, write user stories, solve problems, make decisions during development, and lead ongoing improvements.

§ Define a roadmap for enhancing and optimizing the platform performance (including Web, Mobile Web, Mobile App.).

§ Monitoring and Analyzing KPIs data, product issues and customers' complaints logs to identify points of improvements and strengths.

§ Interfaces with clients and gains understanding of functional and non-functional requirements/processes and establish objectives and key success factors with the help of identified stakeholders through meetings and discussions.

§ Plan for sprints, conduct grooming sessions, attend daily standups for progress review, and give feedback on retrospectives.

§ Liaise with Business operations and business stakeholders to align on next milestones, releases and statistics.

§ Ensure that delivery is completed as per plan and all the relevant stakeholders are informed of the outcome, and deliverables.

Project overview: Seaports system is used by the seaports officers for managing sailors visas and transactions (join/move/leave a vessel), in addition to issuing entry/exit permits for vessels.

• Interfaces with clients and gains understanding of functional and non-functional requirements/processes and establish objectives and key success factors with the help of identified stakeholders through meetings and discussions.
• Manages and supervises a team of 2-3 members by managing the full product lifecycle, working closely with development team to drive new feature development from start to finish - define requirements, write user stories, solve problems, make decisions during development, and lead ongoing improvements.
• Define a road map for enhancing and optimizing the platform performance, monitor and track the KPIs and put a plan to enhance them.
• Liaise with Business operations and business stakeholders to align on next milestones, releases and statistics.
• Review customers' complaints log and put a plan to enhance customer experience.
• Ensure that delivery is completed as per plan and all the relevant stakeholders are informed of the outcome, and deliverables.
• Work with subject matter experts (SME) on enhancing process.

Proactively identify problems that arise in the project, outline options, recommend solutions and follow up until the problems are resolved

Project overview: Mohammed Bin Rashid Smart Learning Program is part of the UAE Vision 2021, aims to shape a new learning environment in public schools through the launch of ‘smart classes’ that will provide every student with an electronic tablet and access to high-speed 4G networks by 2017.

• Facilitate meetings with teachers and principals (i.e. stakeholders) to understand business needs and as-is situation.
• Explore the current system by covering all possible scenarios through shadowing and observing end users interaction with the system.
• Identifying and evaluating inefficiencies in existing systems and processes and proposing SLP system.
• Planning and conducting workshops for end users to get familiar with SLP portal and tools.
• Analyzing feedback given by end users and reporting issues and points of improvements.
• Working closely with technical team to make sure that issues are solved correctly without misinterpretation.
• Providing support to system and user acceptance testing stages, through to solution implementation.

Project overview: Online EHS is a set of services provided to Trakhees registered companies via Trakhees online website, where you can report incidents to start accident investigation, send risk assessment request and issue marine digital certificates.

• Interview and communicate with business stakeholders and SMEs to acquire understanding of problems and needs and bridge between them and the technical representatives who are responsible for the technical solution implementation.
• Analyzing business needs and opportunities through gap analysis and defining appropriate BA approach.
• Identifying and evaluating inefficiencies in existing systems and processes and recommending solutions for improvement.
• Producing As-Is and To Be Process models to assist Requirements phase.
• Communicate and deliver the needed project deliverables (UML diagrams, BRD, SRS, Traceability matrix, User acceptance testing …etc) across different stakeholders.
• Conduct requirement reviews and documents walkthroughs with SMEs in order to confirm and sign-off deliverables.
• Providing internal consultancy to both the Business and IT in order to support the change and resolve any issues or problems arising.
• Providing support to system and user acceptance testing stages, through to solution implementation.

Seaports system is used by the seaports officers for managing sailors visas and transactions (join/move/leave a vessel), in addition to issuing entry/exit permits for vessels.

CID system is used by the police officers for reporting a crime or accidents. It helps them capture the parties statements, evidences, crime details…etc. to proceed with further investigations.

The vision system is used by General Directorate of Residency and Foreigners Affairs.

Mohammed Bin Rashid Smart Learning Program is part of the UAE Vision 2021, aims to shape a new learning environment in public schools through the launch of smart classes that will provide every student with an electronic tablet and access to high-speed 4G networks by 2017.

Online CED is a set of services provided to Trakhees registered clients via Trakhees online website, where you can manage modification permits, change permit owners and issue digital certificates.

Online EHS is a set of services provided to Trakhees registered companies via Trakhees online website, where you can report incidents to start accident investigation, send risk assessment request and issue marine digital certificates.

CMS is a ADJD (Abu Dhabi Judiciary Department) web application, where you can manage different cases, petitions, grievances and post trial motions.

Talk is a pensions desktop application, where you can define pensioners, salaries and accordingly their pensions.

Based on the Plumtree Corporate Portal software, ITWorx developed the UTC Corporate Intranet portal that features an intelligent, browser-based UI providing user-customized functionality.