    Involved in Production Support and Maintenance phase of the project 
    Provide continuous support for the application 12X7 and address all the issues reported through Service Desk tickets. 
    Provide break fix for recurring Mainframe batch and online modules. 
    Identify tasks for AOC and handover the tasks with appropriate SOPs. 
    Provide value addition and implement process improvement then and there. 
    Managed a team of ten as part of this project.
 

    Managing a team of 10 Production Support Executives as a lead.
    Implemented a successful performance tuning procedure across different applications.
    Automated variety of timing consuming Mainframe processes and reduced manual effort and MSUs which yielded huge dollar savings.
    Implemented a whole lot of Process improvements.
    Effective handling of Service tickets, Incident and Problem Tickets.
    Implement permanent solution to production issues after thorough impact analysis.
    Involve and guide team in Mainframe Batch issues and address them within SLA.
    Involved in creating a KEDB for productions issues.
    Fixing the issues reported by customers and internal teams on via remedy tickets.
    Conducted a lot of knowledge sharing sessions on products and applications to the team and different stake holders. 
    Conducted Product - production support meetings on regular basis and produced lot of revenue generation enhancements to the products. Effective handling of Service tickets, Incident and Problem Tickets.
 

    Involved in Design, Development phase of the project 
    Performed impact analysis from Support front and identified the components which also requires change along with applications in scope. 
    Included the new applications under the monitoring health check tools.  
    Ensured that the applications are stable and working as expected during warranty.
    Created Operational Readiness Document for the support and operations teams.
 

    Analysing impacted components  
    Worked on Zeke Scheduler to set up jobs.
    Raising necessary Change management tickets for production install.
    Continue to provide support for the Online and Batch Debit report application.
    Fixing the issues observed after the project implementation.
    Created Operational Readiness Document for the Production Support and Operations teams.