 Managing a team of 10 Production Support Executives as a lead.
 Implemented a successful performance tuning procedure across different applications.
 Automated variety of timing consuming Mainframe processes and reduced manual effort and MSUs which yielded huge dollar savings.
 Implemented a whole lot of Process improvements.
 Effective handling of Service tickets, Incident and Problem Tickets.
 Implement permanent solution to production issues after thorough impact analysis.
 Involve and guide team in Mainframe Batch issues and address them within SLA.
 Involved in creating a KEDB for productions issues.
 Fixing the issues reported by customers and internal teams on via remedy tickets.
 Conducted a lot of knowledge sharing sessions on products and applications to the team and different stake holders.
 Conducted Product - production support meetings on regular basis and produced lot of revenue generation enhancements to the products. Effective handling of Service tickets, Incident and Problem Tickets.

 Involved in Production Support and Maintenance phase of the project
 Provide continuous support for the application 12X7 and address all the issues reported through Service Desk tickets.
 Provide break fix for recurring Mainframe batch and online modules.
 Identify tasks for AOC and handover the tasks with appropriate SOPs.
 Provide value addition and implement process improvement then and there.
 Managed a team of ten as part of this project.

 Involved in Design, Development phase of the project
 Performed impact analysis from Support front and identified the components which also requires change along with applications in scope.
 Included the new applications under the monitoring health check tools.
 Ensured that the applications are stable and working as expected during warranty.
 Created Operational Readiness Document for the support and operations teams.

 Analysing impacted components
 Worked on Zeke Scheduler to set up jobs.
 Raising necessary Change management tickets for production install.
 Continue to provide support for the Online and Batch Debit report application.
 Fixing the issues observed after the project implementation.
 Created Operational Readiness Document for the Production Support and Operations teams.

In 2009, Certegy assumed the Retail Item services that were originally provided to Chex by SCAN. Retail Items (generally bounced checks) are of great importance to Chex products in giving a behavioural picture of consumers so that Chex clients are able to assess risk. Certegy is the system-of-source for Retail Items and, as such, Chex Retail Item data must be identical to Certegy. This data is considered negative consumer information; accuracy is imperative. While Certegy does send a daily feed of Retail Items (Adds/Payments) to update Chex tables, we need to ensure that all data (current and historical) is consistent.

This project will be including a new event type (business check orders), streamlining the logic to drive out a business decision for custom clients, reducing the contribution of bogus EIN values to the Debit Bureau tables and incorporating minor enhancement requests that have been submitted since the introduction of the electronic business service response for QualiFile in November 2008. In addition, as part of an on-going audit of the QualiFile product functionality, the following items have been included to provide additional clarity to users of both consumer and business transactions: updated compliance notices in the Discovery UI (Consumer & Business), an update to the QualiFile Business input screen, and a new consumer message for Bogus SSNs.

QualiFile is a product, which validates applicants identity using Consumer Search, validates with debit data using in-house Debit Bureau, validates with credit data using third-party Credit Unions (Trans Union, Equifax & Experian), validates with demographic data using Acxiom Profiler & Claritas. Finally, it generates a QualiFile Score using QualiFile Decision Engine. Decision could be based on Customer specified rules. Decision would be Review, Accept or Decline the product to offer consumers. In this enhancement A brand new QualiFile inquiry Detail file format has been introduced, Account Ownership Account Number Standardization and NAC product sunset.

Debit Report would provide complete historical financial picture of a Consumer. It provides Account Closures, New Account Inquiries, Returned Check and Check Printing aggregates and details along with the Debit Scores. In this project, the Batch version of Debit Report was created and new scoring models were introduced with parallel processing for multiple customers.