Prabhu A.

Prabhu A.

Mainframe Production Support Expert

Chennai , India

Experience: 10 Years

Prabhu

Chennai , India

Mainframe Production Support Expert

137143 USD / Year

  • Start Date / Notice Period end date: 2019-10-21

10 Years

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About Me

PERSONAL PROFILE
Self-motivated, Client focused Information Technology professional with a reputation for completing quality work on time, at reasonable costs to keep the customer service satisfaction at a high level. Experienced in support, p...

HARDWARE: IBM MAINFRAME Z/OS, WINDOWS SERVER. 
TECHNOLOGIES: COBOL, JCL, CICS, VSAM, UNIX(Basics), ADSO
DATABASE: DB2, IDMS, ORACLE
TOOLS: TSO/ISPF, MVS, ISPW, TOPAZ Workbench, CHANGEMAN, ENDEVOR, PANVALET, PLATINUM, CA-7, FILE-AID, ZEKE, XPEDITOR, EZYTRIEVE, DFSORT, SYNC SORT, SASPROC - MAINFRAME, QMF, SPUFI, OMEGAMON, TMON, ABEND-AID, DATA STUDIO, BMC UTILITIES, SDSF, IOF, CA VIEW, HP QUALITY CENTER, CASE MANAGEMEMT SYSTEM, Service Desk.

EXPERIENCE

    Working as Assistant Consultant for TATA Consultancy Services Limited, Chennai from Apr 2018 to till date.
    Worked as IT Analyst for TATA Consultancy Services Limited, Chennai from Apr 2016 to till Mar 2018.
    Worked as Senior Software Engineer for FIS Global Business Solutions Pvt Ltd, Chennai from February 2011 to March 2016.
    Worked as Software Engineer for FIS Global Business Solutions Pvt Ltd, Chennai under deputation through Maples ESM Technologies Pvt Ltd, from February 2010 to February 2011.
 

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Portfolio Projects

Service Fund – Provider Payments

The Service Fund is an application which deals with Provider payments for the se

Company

Service Fund – Provider Payments

Contribute

I have managed the team's delivery along with 100% technical contribution.

Description

    Involved in Production Support and Maintenance phase of the project 
    Provide continuous support for the application 12X7 and address all the issues reported through Service Desk tickets. 
    Provide break fix for recurring Mainframe batch and online modules. 
    Identify tasks for AOC and handover the tasks with appropriate SOPs. 
    Provide value addition and implement process improvement then and there. 
    Managed a team of ten as part of this project.
 

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Customer Interface

Customer Interface is a member enrollment application for Humana INC.

Company

Customer Interface

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I am taking care of the team's delivery from offshore along with 100% technical contribution.

Description

    Managing a team of 10 Production Support Executives as a lead.
    Implemented a successful performance tuning procedure across different applications.
    Automated variety of timing consuming Mainframe processes and reduced manual effort and MSUs which yielded huge dollar savings.
    Implemented a whole lot of Process improvements.
    Effective handling of Service tickets, Incident and Problem Tickets.
    Implement permanent solution to production issues after thorough impact analysis.
    Involve and guide team in Mainframe Batch issues and address them within SLA.
    Involved in creating a KEDB for productions issues.
    Fixing the issues reported by customers and internal teams on via remedy tickets.
    Conducted a lot of knowledge sharing sessions on products and applications to the team and different stake holders. 
    Conducted Product - production support meetings on regular basis and produced lot of revenue generation enhancements to the products. Effective handling of Service tickets, Incident and Problem Tickets.
 

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PPL 0149356 - Streamline Data Removal

This project is to provide solution for data clean-up of the Consumer Search dat

Company

PPL 0149356 - Streamline Data Removal

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Design, development, testing and support

Description

    Involved in Design, Development phase of the project 
    Performed impact analysis from Support front and identified the components which also requires change along with applications in scope. 
    Included the new applications under the monitoring health check tools.  
    Ensured that the applications are stable and working as expected during warranty.
    Created Operational Readiness Document for the support and operations teams.
 

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PPL 146060 - DS Sustainability Q1 2015 Release

This project is to address various miscellaneous requirements from Decision Solu

Company

PPL 146060 - DS Sustainability Q1 2015 Release

Contribute

Design, development, testing and support

Description

    Analysing impacted components  
    Worked on Zeke Scheduler to set up jobs.
    Raising necessary Change management tickets for production install.
    Continue to provide support for the Online and Batch Debit report application.
    Fixing the issues observed after the project implementation.
    Created Operational Readiness Document for the Production Support and Operations teams.
 

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Available Timezones

  • Australian EDT [UTC +11]

  • Eastern Daylight [UTC -4]

  • Central Daylight [UTC -5]

  • Australian CDT [UTC +10:30]

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  • Dubai [UTC +4]

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  • China (West) [UTC +6]

  • Singapore [UTC +7]

  • Hong Kong (East China) [UTC +8]