About Me
PERSONAL PROFILE
Self-motivated, Client focused Information Technology professional with a reputation for completing quality work on time, at reasonable costs to keep the customer service satisfaction at a high level. Experienced in support, p...
HARDWARE: IBM MAINFRAME Z/OS, WINDOWS SERVER.
TECHNOLOGIES: COBOL, JCL, CICS, VSAM, UNIX(Basics), ADSO
DATABASE: DB2, IDMS, ORACLE
TOOLS: TSO/ISPF, MVS, ISPW, TOPAZ Workbench, CHANGEMAN, ENDEVOR, PANVALET, PLATINUM, CA-7, FILE-AID, ZEKE, XPEDITOR, EZYTRIEVE, DFSORT, SYNC SORT, SASPROC - MAINFRAME, QMF, SPUFI, OMEGAMON, TMON, ABEND-AID, DATA STUDIO, BMC UTILITIES, SDSF, IOF, CA VIEW, HP QUALITY CENTER, CASE MANAGEMEMT SYSTEM, Service Desk.
EXPERIENCE
Working as Assistant Consultant for TATA Consultancy Services Limited, Chennai from Apr 2018 to till date.
Worked as IT Analyst for TATA Consultancy Services Limited, Chennai from Apr 2016 to till Mar 2018.
Worked as Senior Software Engineer for FIS Global Business Solutions Pvt Ltd, Chennai from February 2011 to March 2016.
Worked as Software Engineer for FIS Global Business Solutions Pvt Ltd, Chennai under deputation through Maples ESM Technologies Pvt Ltd, from February 2010 to February 2011.
Skills
Database
Web Development
Others
Development Tools
Software Engineering
Programming Language
Portfolio Projects
Company
Service Fund – Provider Payments
Contribute
I have managed the team's delivery along with 100% technical contribution.
Description
Involved in Production Support and Maintenance phase of the project
Provide continuous support for the application 12X7 and address all the issues reported through Service Desk tickets.
Provide break fix for recurring Mainframe batch and online modules.
Identify tasks for AOC and handover the tasks with appropriate SOPs.
Provide value addition and implement process improvement then and there.
Managed a team of ten as part of this project.
Skills
COBOL DB2 Job Control Language - (JCL)Company
Customer Interface
Contribute
I am taking care of the team's delivery from offshore along with 100% technical contribution.
Description
Managing a team of 10 Production Support Executives as a lead.
Implemented a successful performance tuning procedure across different applications.
Automated variety of timing consuming Mainframe processes and reduced manual effort and MSUs which yielded huge dollar savings.
Implemented a whole lot of Process improvements.
Effective handling of Service tickets, Incident and Problem Tickets.
Implement permanent solution to production issues after thorough impact analysis.
Involve and guide team in Mainframe Batch issues and address them within SLA.
Involved in creating a KEDB for productions issues.
Fixing the issues reported by customers and internal teams on via remedy tickets.
Conducted a lot of knowledge sharing sessions on products and applications to the team and different stake holders.
Conducted Product - production support meetings on regular basis and produced lot of revenue generation enhancements to the products. Effective handling of Service tickets, Incident and Problem Tickets.
Skills
COBOL DB2 Job Control Language - (JCL)Company
PPL 0149356 - Streamline Data Removal
Contribute
Design, development, testing and support
Description
Involved in Design, Development phase of the project
Performed impact analysis from Support front and identified the components which also requires change along with applications in scope.
Included the new applications under the monitoring health check tools.
Ensured that the applications are stable and working as expected during warranty.
Created Operational Readiness Document for the support and operations teams.
Skills
COBOL DB2 Job Control Language - (JCL)Tools
Change man File Aid TSO/ISPFCompany
PPL 146060 - DS Sustainability Q1 2015 Release
Contribute
Design, development, testing and support
Description
Analysing impacted components
Worked on Zeke Scheduler to set up jobs.
Raising necessary Change management tickets for production install.
Continue to provide support for the Online and Batch Debit report application.
Fixing the issues observed after the project implementation.
Created Operational Readiness Document for the Production Support and Operations teams.
Skills
COBOL DB2 Job Control Language - (JCL)Tools
Change man File Aid TSO/ISPF