·         Extensively worked on the integration

·         Integrated the ServiceNow with SCCM, Manage Engine, Jamf

·         Customizing the forms and lists of Incident and Problem Management tables.

·         Customized the used Change Application to personalize menus and rules as per process requirements.

·         Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.

·         Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW.

·         Configured SLA workflow for the advance SLA configuration.

·         Used Glide Record to retrieve and update data on different business conditions.

·         Developed ESS functionality and implemented appropriate workflow.

·         Coordinated Service Catalog options, including two-step checkout, cart controls, variables.

·         Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.

Created notifications based on user requirements and also configured inbound email actions to create incidents or requests

·         Customizing the forms and lists of Incident and Problem Management tables.

·         Customized the used Change Application to personalize menus and rules as per process requirements.

·         Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.

·         Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW.

·         Configured SLA workflow for the advance SLA configuration.

·         Used Glide Record to retrieve and update data on different business conditions.

·         Developed ESS functionality and implemented appropriate workflow.

·         Coordinated Service Catalog options, including two-step checkout, cart controls, variables.

·         Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.

·         Creating the UI pages to use them in catalog items, Implemented using UI scripts.

·         Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.

·         Configured LDAP Server for updating the user and group table record.

·         Creation of Incidents and Service Requests for supported applications. First point analysis on tickets and assigning them to service line based on scope.

·         Responsible for setting up the Change Management along with advanced customizations for Risk Assessment Calculator.

·         Worked on fixing incidents related to Incident, Problem, Change, Configuration and Service Catalog Management.

·         Automated the asset import using scheduled jobs and thought the use of transform maps.

·         Extensively worked on CMDB and set up mid servers as per the requirements.

·         Created a central repository for Incident, Problem, and Knowledge management documents detailing design, process flow and technical documentation on current code.

·         Experience on working with Script Includes and Scripted Web Services.

·         Synchronized various complex workflows into simpler workflows.

·         Involved in creating on demand reports and scheduling the report generation as per the client requirements in ServiceNow.

·         Worked on UI Macros to create pages as templates.

·         Worked on loading the data into ServiceNow using import sets.

·         Develop and manage application code, user interface, and third-party integration components.

·         Daily Service-Now data administration via incident tickets.

·         Proposing up of new business solutions with in service now to make customer beneficial.

·         Working with the functional requirements within Service now for Core Platform, Change and CMDB

·         Configuring the UI of application for meeting the Business Standards.

·         Design Implementation  of  new  functionality  of  Business  Rules,  Client  Scripts,  UI Policies, UI scripts, Script Includes and Access Control List.

·         Developed various Catalog Items and Record Producers.

·         Developed scheduled jobs and scheduled reports to run them depending on the requirements.

·         Worked on update sets to migrate customizations from one instance to another.

·         Assigned SLA’s to the Incident Management and Incident Alert Management.

·         Created ACL’s to allow access for the users only to particular tables.

·         Monitored system performance and provided system statistics and reports to the business.

·         Designing and configuring of workflow as per the client requirements.

·         Integrations with third party applications and web services.

·          Configuring E-mail and notification scripts.

·         Created SSO, Active Directory, Configuration Management Database, Content Management, Notify, Asset management

·         Created workflows for routine, comprehensive and outage change requests accordingly in the workflow.

·         Experience in the Application Architecture, Analysis, Technical design, Development, Implementation, Testing and configuration management.