Extensively worked on the integration Integrated the ServiceNow with SCCM, Manage Engine, Jamf Customizing the forms and lists of Incident and Problem Management tables. Customized the used Change Application to personalize menus and rules as per process requirements. Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow. Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW. Configured SLA workflow for the advance SLA configuration. Used Glide Record to retrieve and update data on different business conditions. Developed ESS functionality and implemented appropriate workflow. Coordinated Service Catalog options, including two-step checkout, cart controls, variables. Development of Service catalog which includes creating new catalog items, designing workflows and execution plans. Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.

· Customizing the forms and lists of Incident and Problem Management tables.

· Customized the used Change Application to personalize menus and rules as per process requirements.

· Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.

· Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW.

· Configured SLA workflow for the advance SLA configuration.

· Used Glide Record to retrieve and update data on different business conditions.

· Developed ESS functionality and implemented appropriate workflow.

· Coordinated Service Catalog options, including two-step checkout, cart controls, variables.

· Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.

· Creating the UI pages to use them in catalog items, Implemented using UI scripts.

· Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.

· Configured LDAP Server for updating the user and group table record.

· Creation of Incidents and Service Requests for supported applications. First point analysis on tickets and assigning them to service line based on scope.

· Responsible for setting up the Change Management along with advanced customizations for Risk Assessment Calculator.

· Worked on fixing incidents related to Incident, Problem, Change, Configuration and Service Catalog Management.

· Automated the asset import using scheduled jobs and thought the use of transform maps.

· Extensively worked on CMDB and set up mid servers as per the requirements.

· Created a central repository for Incident, Problem, and Knowledge management documents detailing design, process flow and technical documentation on current code.

· Experience on working with Script Includes and Scripted Web Services.

· Synchronized various complex workflows into simpler workflows.

· Involved in creating on demand reports and scheduling the report generation as per the client requirements in ServiceNow.

· Worked on UI Macros to create pages as templates.

· Worked on loading the data into ServiceNow using import sets.

· Develop and manage application code, user interface, and third-party integration components.

· Daily Service-Now data administration via incident tickets.

· Proposing up of new business solutions with in service now to make customer beneficial.

· Working with the functional requirements within Service now for Core Platform, Change and CMDB

· Configuring the UI of application for meeting the Business Standards.

· Design Implementation of new functionality of Business Rules, Client Scripts, UI Policies, UI scripts, Script Includes and Access Control List.

· Developed various Catalog Items and Record Producers.

· Developed scheduled jobs and scheduled reports to run them depending on the requirements.

· Worked on update sets to migrate customizations from one instance to another.

· Assigned SLA’s to the Incident Management and Incident Alert Management.

· Created ACL’s to allow access for the users only to particular tables.

· Monitored system performance and provided system statistics and reports to the business.

· Designing and configuring of workflow as per the client requirements.

· Integrations with third party applications and web services.

· Configuring E-mail and notification scripts.

· Created SSO, Active Directory, Configuration Management Database, Content Management, Notify, Asset management

· Created workflows for routine, comprehensive and outage change requests accordingly in the workflow.

· Experience in the Application Architecture, Analysis, Technical design, Development, Implementation, Testing and configuration management.

Development of Service catalog which includes creating new catalog items, designing workflows and execution plans. Created functional and technical specifications documents for various SNOW modules. Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Release Knowledge, Service Catalog, CMDB in Service-Now. Coordinating the instance upgrade activities. Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning. Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand. Used UI Macros to create pages as templates on the requirement. Worked on CMDB, SLM from the scratch. Configured multiple forms for Asset module using Configuration Management Database. Worked extensively on LDAP integrations. Resolving typical Users access and roles issues by checking active directory and user table. Pulling reports and scheduling the reports as per the client requirement. Creating database views to pull the reports on variables which are being used by catalog items. Writing Catalog client scripts and UI policies to make client side changes. Imported Configuration Items (CI) from third party applications using import set tables. Experience in configuring email notifications in ServiceNow. Involved in redesigning the workflows using ServiceNow workflow editor.

· Extensively worked on the integration

· Integrated the ServiceNow with SCCM, Manage Engine, Jamf

· Customizing the forms and lists of Incident and Problem Management tables.

· Customized the used Change Application to personalize menus and rules as per process requirements.

· Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.

· Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW.

· Configured SLA workflow for the advance SLA configuration.

· Used Glide Record to retrieve and update data on different business conditions.

· Developed ESS functionality and implemented appropriate workflow.

· Coordinated Service Catalog options, including two-step checkout, cart controls, variables.

· Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.

Created notifications based on user requirements and also configured inbound email actions to create incidents or requests

Working with MBO classes and modifying the existing classes to achieve new business logic. Working on automation scripts. Configuration changes in the Maximo according to the business logic. Created a new site according to the client requirement. Configuring MBO Relationships, Domains, Escalations, Custom Lookups and Menus. Creating Custom Classes and Applications as per Clients Requirement. Preparation of Solution Documents Giving training to users. Worked on Maximo Integration (Importing and exporting data through xml, flat files). Setting the processing rules in the publish channel and enterprise services to outbound and inbound the data. Working with OOB object structures. Creating mapping documents for inbound and outbound integration. Exporting and importing data through CSV files from remote servers. Configuration changes in the Maximo according to the business logic. Working with work orders and purchase modules and making configurations. Working with automation scripts to achieve the business logic.