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About Me
I have good knolwedge of Active Directory, Red Hat and TTT Certified, very good in troubleshooting issues with regards to Mobility (MDM), Outlook, Office 365, Active Directory etc.
I have experience in exclusively dealing with the clien...Office 365, Active Directory etc.
I have experience in exclusively dealing with the clients based out of US and UK. During my work tenure with previous companies such as VMware, C3i, and Convergys, in addition to dealing with the clients on technical (IT) aspects, I would also train new hires during OJT (on job training) and mentor colleagues as and when required which led me to my first training certification: TTT (Train The Trainer) sponsored by my previous employer, VMware.
Technical Support voice/non-voice is my prime strenghth and I am good learner too as I have worked with Convergys for the process called Office 365 Exchange Online, with C3i as Remote User Admin (AD) and Mobility/Technical Support Engineer for VMware. As you can see the wide reange of technologies I have worked with during my tenure in the previous three organizations.
Portfolio Projects
Description
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- Helping admins to troubleshooting issues via phone/email with the following duties but not limited to:
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- iOS and macOS related issues with Enrollment, DEP, Supervised, Apple Configrator, macOS encryption,
- Managing Profiles and Compliance Policies thorugh AirWtach, User and Device based profile for macOS, Apple School Manager
- Working closely with Tier 3, Database and Ops teams to act as a Liaison between customer and them, documenting all the conversation and the troubleshooting performed,
- Actively checking newly created cases on Zendesk ticketing tool and making sure SLA is met and acting upon team members’ cases in their absense
- Conduting technical triages/tranings, discussing the cases with the team and helping new hires get onboard in terms of process knowledge
Description
- Helping admins to troubleshoot Exchange Online issues such as:
- Migration (Cutover, Staged, IMAP)
- Managing user and admin accounts using different set of admin roles
- Configuring Exchange ActiveSync account, mailbox access delegation
- Performing eDiscovey, soft deleted mailbox recovery, mailbox Archiving
- Configuring Outlook profile for an Exchange user accounts
- Creating/managing inbox rules, transport rules, message trace
- Creating distribution groups, security groups and shared mailboxes
Description
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- Helping users and tier II engineers to resolve technical issues remotely
- Directory user creation, changes, termination and/or assigning appropriate permissions, Managing smtp addresses, enabling forwarding, creating workstation IDs, Troubleshooting Outlook issues
- Performing weekly/quarterly audits like SOX (Sarbanes-Oxley Act of 2002) & SOD