Joydeep D.

Engineering MGR with 19 yrs experience in Application Development & Support, Project & Program Mgmt.

, India

Experience: 19 Years

Joydeep

Engineering MGR with 19 yrs experience in Application Development & Support, Project & Program Mgmt.

32640 USD / Year

Immediate: Available

19 Years

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About Me

* 19+ years’ rich experience in software engineering leadership across Design, Development, Support & Enhancement in delivering critical business applications & services

* Accomplished ...

* Accomplished in executing multiple engagements in HealthCare, Enterprise Content Management, Pharmaceutical, Finance, Media & Publishing domains

* Demonstrated excellence in leading engagements from Startup to Stabilization

* A technocrat with hands-on experience on technologies, solution architecture, application integrations; expert in development & support of Portals, APIs, Analytics Applications, Reporting platforms, Enterprise Applications

* Built high performing, cross-functional & geographically distributed teams, by coaching, technical direction and talent transformation

* Proficient in implementing project methodologies, Best Practices & Industry Standards, delivering features on-time & in-budget

* Specialized in identifying production performance bottlenecks, efficiency improvement opportunities and offering quick-to-market solutions to minimize customer impact

* Passionately driven multiple-concurrent-Special Initiatives at Org. Level

Skills

Web Development

Data & Analytics

Business Process Reengineering - 2 Years

Intermediate

Database

Others

Software Engineering

Programming Language

Portfolio Projects

OptumHealth Clinical Solutions

Company

OptumHealth Clinical Solutions

Role

Project Manager (Team Lead)

Description

The primary objective was to Transition Services to OGS, develop SMEs for diverse technologies, Stabilize services
Led overall Development & Service Delivery for Clinical Solutions portfolio of 30+ applications (multiple projects)
Established Optum IT Procedures & implemented Standards for a new Business Unit
Evaluated Dev-Ops Self-Service Tools, recommended improvements & executed phase wise implementation
Led high priority War Rooms, Root Cause Analysis, Blameless Postmortems & Executive Communication
Generated cost savings equivalent to USD 2M+ by launching Efficiency Improvement Initiative
Owned the Proposals Preparation for RFPs and defining SOWs.
Key contributor in driving transition of 80+ positions from critical vendors to OGS

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Skills

J2EE Oracle 9i New Relic

Tools

HPSM TWS Sitescope monitoring tools

Optum Health & Wellness Portfolio

Company

Optum Health & Wellness Portfolio

Description

The challenge for this dynamic, user-facing portfolio of apps was to build a Strong Team, establish & optimize delivery processes, Stabilize Services & address Customers’ issues.
Led the Development & 24x7 Support (L2, L3) of 10+ apps comprising of in-house & vendor teams
Improved SLA: 36% to 99%, Reduced Influx by 34% for the critical & rapidly evolving end user facing, eHP app
Successfully transitioned the services from legacy to new set of apps.
Proposed & implemented design changes in Customer Service Application, built Self-Service Tools for Business Operations Team, resulting in 10% Incident ticket influx reduction & effort optimization
Implemented quality standards, CMMi processes and maintained Process Compliance Scores above 96%

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Skills

J2EE Oracle 11g SQL Information Technology Infrastructure Library

Tools

HPSM Sitescope monitoring tools Newrelic TWS Tableau Eclipse

Architecture and Platforms Portfolio

Company

Architecture and Platforms Portfolio

Description

Directing Software Engineering teams in Development & Support of 30+ applications/services (CBAs, strategic & flagship applications)
OGS Leader for 24x7 Support & Maintenance for Line of Business, Service Level Owner (SLO) for 7 services
Driving Talent Transformation and Agile / Engineering Transformation.
Transformed IT Operations / Production Support to DevOps & SRE, optimized team by 40%
Leading strategic initiatives, tracking MBOs through 6-9-12 month plans
Turned around & exceeded the goals for all Operational Metrics; improved Agile Maturity to 80%, SLA to a consistent 95%+, availability > 99.98%, reduced influx by approx. 38%, controlled backlog within goals
Spearheading opportunities for Continuous Improvement & Optimization, always exceeded target by 110%+
Collaborated with Business Operations, Product Directors/Managers, Call-Center; Driven portal enhancements for better performance & UX; identified & built Self-Service applications for Business
Achieved Employee Engagement of 76%+ & Talent Retention > 90% by setting Performance Objectives, Career Progression frameworks, Coaching & Mentoring team members
Migrated applications to Openshift (private cloud) & Azure and other open source technologies

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Skills

J2EE MySQL Information Technology Infrastructure Library Scrum Framework Spring Framework OpenShift Apache Tomcat

Tools

Tableau Service now Github Flowdock Splunk Grafana Eclipse Rally

GE ComFin Portfolio

Company

GE ComFin Portfolio

Description

Headed overall delivery for GE Commercial Finance Portfolio for North America & APAC ($ 6M)
Led the Planning, Estimation, Risk Management & Execution for 25+ applications/services
Ensured high customer satisfaction through consistent On-time Delivery, compliance to SLA & quality goals
Owned Proposals for RFI / RFQ / RFP; collaborated with Pre-Sales & Sales Teams for Requirement & Feasibility Analysis, Deal Evaluation, Risk Assessment, Proposal Preparation, presentations, SOW preparation
Managed Budget, implemented actions for Gross Margin optimization, improved profitably to 30% +