· Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a global team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues. This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability.
When not fighting fires, the team is responsible for fire prevention through monitoring, automation, self-healing and resiliency initiatives, destructive testing, and game day exercises. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration.
Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management.

· Problem Management - populate in participate in RCAs and hand them off to the Global Solutions team.

· Ensuring that work carried out by the Site Reliability team is executed in such a way as to comply with

· the company's internal compliance policy and directives.

The client is one of major insurance company in Australia. It provides the insurance plans to the peoples in AU and NZ regions. Enterprise data Intelligence is a central system that manages the various customer details of customer from various upstream. Then exports target application specific files and distributes them globally.

· Diagnose system problems, define and co-ordinate the implementation of solutions individually with other development and support teams.

· Involved in incident, problem and change management.

· We receive counterparty data via files like csv and excel. This data is reconciled against clients own data using a tool called IVP recon. The tool helps perform automatic reconciliation of data on a daily basis. Automation of reconciliation needs to be setup by analyzing the files and defining the key columns that will be used to compare data from both sides

· IVP Current Application 6.5

· End to end understanding of IVP application / Rec configuration / roles or privileges

· Handling issues related to IVP – RECs/IVP - Tidal jobs

· Monitoring VPM files/CP files/IVP RECs

· Fixing issues if any while receiving CP files through ftp/sftp

· Following up with CPs for delayed files in order to run the RECs

· Successfully handled holiday processing/month End activities

· Performance Patch testing.

· Server/refresh related issues

· Batch Reporting

· Creating batch Reports as requested by users

· Creating Tidal jobs and VPM SharePoint job for batch reports

· Testing and deployment of batch reports

· Recon Setup

· Cash and Position rec creation

· Following up with the users for requirement

· Tidal job creation for Rec setup

· Other Value Add Initiatives

· Tableau training

· KT documentation( recon setup, merging )

· Issue tracker

• Single repository maintained for Cash rec /position rec /job information

Worked in Murex MLC product to perform risk analysis and later the traders are viewing their risk in front end GUI. Worked with traders to resolve the issues related to portfolios exposures. Experienced in supporting Murex EOD batches. Involved in developing the workflows in mxxml. Worked with the Developer team diligently to deliver the new Murex products to the high profile users including both internal and external users. Co-ordinate with business users to understand the technical problems. Resolving the issues occurred in the overnight batches. Ensure the delivery and availability of data/feeds to the users/downstream. Application user support for the derivative applications. Incident notification and communication. Handling the infra issues, releases, implementation and BCM testing Root cause analysis and optimization for the high priority incidents Optimizations of the redundant issues in liaise with Development teams. Daily delivery of critical business batches. Batch re-runs and redelivery. Analyzing job failures and providing quick solutions to meet SLA. Handling user queries and requests based on the priorities and to meet the critical SLA. Working on Ad-hoc request from users especially on Operational change requests and standard change requests. Defining and streamlining the process and training the new entrants of the projects.

Project #1: Enterprise Data Intelligence

Customer AMP Services (Australia)

Technology SQL, UNIX, P/L SQL

Tools Control-M, SQL developer, TOAD

Team Size 10

Role PROD SUPPORT and Enhancements

Period June 2017 to March 2019

Project Objective

The project aimed at the incident management related to EDW Applications, maintaining SLAs as per BAU.

Project Description

The client is one of major insurance company in Australia. It provides the insurance plans to the peoples in AU and NZ regions. Enterprise data Intelligence is a central system that manages the various customer details of customer from various upstream. Then exports target application specific files and distributes them globally.

Role and Responsibilities

• Resolving incidents reported by users within SLAs as per BAU.

• Requirement analysis as per business parameters set by the clients.

• Enhancement of code for the functionalities as per business needs assigned to me.

• Validation of codes and testing for new business scenarios.

• Extract and generate reconciliation reports as per business needs.

• Migration of successful test results in PROD using proper change management.

• Performing health-checks on applications and application maintenance in PROD.

• Performing Year end activities for smooth BAU.

• Update the status on daily/weekly/monthly basis to the reporting manager.