Janki M.

Janki M.

Manager customer support and Infrastructure Engineer

Pune , India

Experience: 11 Years

Janki

Pune , India

Manager customer support and Infrastructure Engineer

37020 USD / Year

  • Immediate: Available

11 Years

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About Me

I am currenrly working as head of customer support, managing implementation and support team.Created training module and SLA  for clients. Trained support team and developement team on SLA priority and meetinv customer expectation. Evaluation of ...

As a Senior System Enigneer managed infrastructure supprot of Ocwen. Daily monitoring,Server patching,Mainaining checklist of AD/DHCP alerts. Working closing with risk management team to make sure servers meet security standards. Worked with Symantec as Backup Exec support Engineer.

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Portfolio Projects

server migration from gen 2 hardware to vmware. citrix xenapp 7.15 implementation

Company

server migration from gen 2 hardware to vmware. citrix xenapp 7.15 implementation

Description

Migrated windows 2003 aervers hostwd on blade servers to vcenter.

file share migration of file share server.

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file share migration from server to NAS

Company

file share migration from server to NAS

Description

file shares hoatwd on local servers were migrated to NAS with file sharw permission.

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Tools

PowerShell

Citrix 7.15 implementation

Company

Citrix 7.15 implementation

Description

As pwrt of citrix team created load balancing servers,PVS . group polcy.

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Skills

Citrix xenapp

automated AD services and DHCP scope alerts

Company

automated AD services and DHCP scope alerts

Description

created a powershell script to get notification for AD services status and DHCP scope utilization

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Tools

PowerShell