About Me

Responsible for researching, performing root cause analysis and providing feedback for product issues reported by the field professionals and customers within SLA time frame • Manage data analysis and data integration of disparate systems • Go...mers within SLA time frame • Manage data analysis and data integration of disparate systems • Good exposure and experience on Amdocs CRM and other Amdocs Applications • Served as mentor for employees to improve their individual skill levels • Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution life cycle of the case • Perform different operation on Sql server to check and update data in table • Worked in Telecom and supply chain domain • Analyze, solve, and correct issues in real time • Refine and automate regular processes, track issues, and document changes • Monitor system's health and performance • Analytical mind with excellent data collection and analysis skills & aptitude in creative problem-solving