About Me

Responsible for researching, performing root cause analysis and providing feedback for product issues reported by the field professionals and customers within SLA time frame Manage data analysis and data integration of disparate systems Good exposure...s within SLA time frame Manage data analysis and data integration of disparate systems Good exposure and experience on Amdocs CRM and other Amdocs Applications Served as mentor for employees to improve their individual skill levels Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution life cycle of the case Perform different operation on Sql server to check and update data in table Worked in Telecom and supply chain domain Analyze, solve, and correct issues in real time Refine and automate regular processes, track issues, and document changes Monitor systems health and performance Analytical mind with excellent data collection and analysis skills & aptitude in creative problem-solving