Auto and Quick problem resolution and recommendation system

Java stack using Netflix OSS Micro Service Architecture

It is Common System platform integration

Which is integrated with

1. ServiceNow
2. Remedy
3. Cherwell
4. Netsuite
5. Autotask
6. ConnectWise
7. Slack
8. Zoom
9. Splunk
10. AppDynamics
11. Pagerduty
12. Salesforce

• 12 years of experience on ITSM, PSA Integration, RMM and Automation, and also with IoT domain experience.
  • ITIL SLA Management System with the stack
    • Spring Boot Micro Services
    • Kafka
    • Elastic Search
    • Kibana
    • Django
    • Dockerization
  • ​
  • Third Party Ticketing Integration
    • ServiceNow
    • Autotask
    • ConnectWise
    • NetSuite
    • Cherwell
    • Jira
    • Remedy
      • Track-It
      • BMC Remedy ARS 8.0
  • Automation
    • Windows RBA’s and Custom Monitors in
      • VBscript
      • PowerShell
      • VB.NET
      • ASP.NET
    • Linux RBA’s and Custom Monitors in
      • PHP
      • Python
      • Shell Script
      • Perl
• ​​​
• Front-led the development of robust Third party integration system which includes ServiceNow, Remedy, ConnectWise, Autotask, NetSuite and Cherwell systems
• Resourceful and deft in all phases of the SDLC encompassing requirement analysis, change management, architectural design, technical design, implementation, impact analysis, re-factoring, and deployment
• Spearheaded Cisco UC, SOC (Security), Network devices Automations
• Showcased excellence in managing projects in the areas of Database, Cache programming, Load Balancer, Applications development using Java technology, Django and PHP
• Track record of expertise in IT Service Management, Integration, Automation and RMM with key focus on SLA Management system in Spring Boot Micro Services, Redis, Kafka and Elastic Search, Django, Dockerization
• Possess knowledge of ITIL concepts & techniques for Information Technology (IT) infrastructure, development and operations and addressing queries of clients regarding networks & information system/software and extending support to rectify the same while ensuring on quality & service delivery norms

Developedmodern IT operations management solution.

As the ITOM product growsup it shapes to a new company as OpsRamp.

World’s first service-centric AIOps platformfor datacenter and cloud operations management, OpsRamp gives modern IT teams the power to serve the business across every department, business unit and location. Now it’s easy to:

• Consolidate hybrid infrastructure for maximum visibility
• Map infrastructure to your business services for proactive IT operations
• Automate multi-cloud management using machine learning for greater IT infrastructure and operations performance and reliability

Did the monitoring tool integration:-

1. RMM / Monitoring Tool

§ New Relic

§ Solarwinds

§ Zabbix

§ SCOM

§ LPI

2. Third Party Ticketing Integration

§ ServiceNow

§ Autotask

§ ConnectWise

§ NetSuite

§ Cherwell

§ Jira

§ Remedy

·Track-It

·BMC Remedy ARS 8.0

3. Alert Browser

4. Reporting

And many other features developed in the ITOM OpsRamp product.