About Me

Team Leader / Quality AnalystAnalyzing the agents AHT & Talk timeDoing schelduling on agents meal time and breakProviding feedback to agents on KPI on monthly basisTo ensure operations run smootly on operational hoursAble to work under flexible hours... monthly basisTo ensure operations run smootly on operational hoursAble to work under flexible hours of shiftAssisting the agents which need help on the any sorts of communication with the user