1. Worked on developing a service console application
2. Worked on configuring Live agent / Omni Channel and CTI
3. Worked on creating custom console components
4. Worked on developing a dynamic Noficiation Messanger using Push topics
5. Worked on developing a Complex VF Page using Service Cloud Integration Tool kit.
6. Developed a complete Case Management solutions with knowledge

1. Worked on replicating the Standard Salesforce Heathcloud Product using Force.com
2. Developed a Responsive Home Page / Patient Card / Case Management
3. Developed a Communities for Patients / Clinical Educators and HCPs
4. Integarated communities with Janrain for social logins
5. Worked on configuring SSO and Identity Provider.
6. Worked on Complex Batch Classes and Triggers for Case management
7. Worked on Integrating salesforce with Incident Management Portal.

• • Agile Mode of implementing the Project and handling the offshore team
• • Integrating various applications into salesforce using REST Webserice, Both Incoming
• and outgoing service
• • Data Model Designing for the PEMS Application.
• • Responsible for Basic CUT Activities.
• • Vigorous custom development activity in sales cloud, service cloud and in community.
• • Monitoring

• • Participating in the CRP Session and gathering the requirements
• Data Model Designing for the Contact Center Application.
• Agile Mode of implementing the Project and handling the offshore team
• • Designing Service Cloud using standard salesforce feature and also using customizationwhen required.

• • Integrating various applications into salesforce using REST Webserice, Both Incoming
• and outgoing services.
• • Data Model Designing for the Contact Center Application.
• • Designing Service Cloud using standard salesforce feature and also using customizationwhen required.
• • Working in Agile methodology to complete the task assigned.
• • Deploying the components every month and providing production support.

• • Gathering Requirements and Designing Solution using Salesforce.com.
• • Frequently demonstrating the new features of Salesforce.com and Consulting for the
• new requirements.
• • Involving in Project Management Activities.
• • Giving Regular Demos to the Customers on the project status
• • Coordinating with Different teams involved in this project from different consultingfirms.
• • End User Training.
• • Preparing Project Documents like Solution Design Document, High Level Design
• Document, User Manual.

Developed a community with Complex VF Page and Components for achieiveing solutions like

1. Developed solutions for Integration with Zoom
2. Developer custom ChatterPages for internal and external users
3. Developed a solution to calculate Reputation Points based on the chatter events and other custom events
4. Designed and developed a Member Registration Wizard
5. Developed Custom Survey Application
6. Designed and developed a Public Sites