About Me

Experienced Support professional, with 14+ years in the gamut of Support/Maintenance/Development as engineer and manager. A qualified (ITIL V3 Foundation certified, PMP trained, Lean six sigma green belt certified); Sound exposure in End to End imple...ion certified, PMP trained, Lean six sigma green belt certified); Sound exposure in End to End implementation of support organization from conceptualization, implementation, stabilization and ensuring go live. Develop support process framework, polices, documentation. Hands on experience in application/product/technical support, process transition from onshore to offshore and acquired businesses process to the global org. experienced in managing local and remote support models, handling complex support and maintenance engagements involving multiple geographies, multi-ethnic and multi-cultural teams.