Srini M.

Srini M.

Program, project and Service Delivery Manager for Information Technology

Chennai , India

Experience: 19 Years

Srini

Chennai , India

Program, project and Service Delivery Manager for Information Technology

34285.7 USD / Year

  • Start Date / Notice Period end date: 2020-01-01

19 Years

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About Me

Dear Recruiter team,

I am writing to apply for the positions of Program, Project / Service Delivery-Technical Manager. My rich experience in IT Industry includes responsibilities such as Delivery of Projects / Practice with Strong Technic...

I am currently serving as the Associate Technical Delivery Manager with Aspire System Pvt. Ltd, since Sep 2017. 

This role requires me to direct technology SME, Solution Planning / Estimate, Strategy, Execution & Operational and Delivery excellence of IT applications with desired quality within agreed schedule & cost based on defined organizational KPI’s.

Key focus to build Global delivery team with Customer Oriented, Solution Delivery with defined the project process framework for Packaged ERP’s & Custom Applications Integration via GDM model. Ensured as per Revenue targets & owning the project/account Profit & Loss as part of the project delivery.

Created robust Delivery Operation Model for different clients based on customer demands for staffing at various points of time for different customer projects.

Expertise in leading of projects with strong SDLC process like Agile / Scrum, Waterfall Model methodologies.

Proven healthy experience in leading of Custom application using C++, Java & Packaged application ERP / CRM / SCM, Enterprise Application Integration (EAI) & ETL tools and also strong explorer Cloud model like iPaaS, DaaS  and DevOps model.

Proven strong experienced for People / Performance Management and Mentoring / Build skill for team.

I am a solutions-oriented person who thrives in challenging, fast-paced environments where my performance directly impacts the bottom line of the organization. I trust that my strong technical background in IT combined with my rich experience in analysis, planning, executing, monitoring, and closing a variety of projects as per project mandate, makes me ideally suited to this role.

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Skills

Networking & Security

Portfolio Projects

Multiple Client Projects- Jack Henry & Associates, Inc, Univar, Balfour, Veolia, Entravision, Schawk

Company

Multiple Client Projects- Jack Henry & Associates, Inc, Univar, Balfour, Veolia, Entravision, Schawk

Role

Project Manager (Team Lead)

Description

Roles & Responsibilities:  Review customer orders and plan, schedule and coordinate delivery activities with customers using GDM principals.  Managing Bi-Weekly / Monthly Sprint releases with Agile / Scrum methodologies & managing product releases using DevOps process across projects.   Build positive and productive working relationships with customers /project stakeholders for organizational business growth.  Analyze and troubleshoot delivery risks and issues in a timely fashion and appropriate mitigation plans.  Manage a delivery team around 100+ FTE (5+ Million per Year ) & Ensure timely ,accurate & quality product deliveries and delivered project with appropriate Cost Management process.  Oversee daily activities of delivery team and provide technical direction, mentoring and guidance as needed.  Build resource talent / technical skills and load them as per demands according to skill requirements for different projects. Ensured that team is maintains high level of competence and operational excellence.  Evaluates the resource challenges / conflicts, performance of team members and determine training needs.  Serve as primary contact for customer and cross-functional team’s for inquiries and escalations / concerns.  Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.  Perform customer negotiations for delivery rates and contract obligations & identify financial leakages.  Developed process improvements & Continues improvements (CIs) to achieve cost effectiveness, ROI and time saving, TCO reduction using Technology innovation and adoptions, Best practices.  Make critical business decisions to meet customer demands & vendor expectations.  Defining IT solutions, Involve scope definition process, Scope Change Management, Sprint backlog, refinement, scrum planning, Story Estimates for different customer projects.   Focus on Revenue Targets i.e. Projection Vs Actuals at ES Practice level and tracking pipeline prospects and supporting for IT Sales & marketing teams.   Involved & reviewing of MSA, Statement of Work / Change Orders along with Legal / Finance team.  Involved in QMS Audits like PHI and THI & Continuous MSR meetings with quality team and address key action items based on Metrics / KPI’s.  
 

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Tools

JIRA

Multiple Client Projects- KWE (APL), Siemens, AT&T & Mettler Toledo

Company

Multiple Client Projects- KWE (APL), Siemens, AT&T & Mettler Toledo

Role

Project Manager (Team Lead)

Description

Responsibilities:  Defined offshore Delivery Operation Model for making a flexible and reusable resource model to meet client demand for staffing at various points in time.  Defined the project process for Enterprise Integration as Technical Solution Architect / SME.  Created Technical Design, Build and Unit Testing, SIT phase for monthly releases for Integration Interfaces  Conducted workshops for functional, technical design, build and testing artifacts related to US-1 Roll-in interfaces and providing appropriate sign-off  Lead a team of 40+ members and involved in planning of 24/7 shifts, assign and tracking project tasks for teams and updated the regular status with respective stakeholders  Directed Application Development & Production Support teams at offshore  Supervised preparation of High Level Design, Technical Design, Build and Unit Testing, SIT phase of the EI Interfaces  Managed client workshops related to ERP service requirements with client / vendor team and providing appropriate technical inputs & solutions as a SME role for different Projects.  Designed Standards & Best practices Project templates;   Maintaining healthy relationship with the onsite team and end customers 
 

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Tools

JIRA

Multiple Client Projects- Novartis /Sandoz Pharma, AstraZeneca, Rio Tinto, Daimler etc

Company

Multiple Client Projects- Novartis /Sandoz Pharma, AstraZeneca, Rio Tinto, Daimler etc

Role

Project Manager (Team Lead)

Description

Responsibilities:  Responsible for strategic initiatives in the Integration space and managed nearshore delivery team   Responsible for roadmaps for Migration of integration technology  Responsible to maintain the Integration Capabilities Model and the Integration Reference Architecture  Conduct Integration Assessments for all projects  Provide detailed architectural solution design to technical delivery teams  People Management throughout the project delivery / releases.  Managed Enterprise Integration Delivery Team at Chennai Centre  Created robust operational delivery team & service offered L1, L2 and L3 /L4 support across geographically using shared service model and ITIL based support framework  Maintained formal & informal customer relationship at the project level by engaging them regularly and be the SPOC to the customer /Vendors on project related activities, providing regular reports, Value articulation, managing expectation, participate in Client visits in order to increase customer satisfaction.  Acted as Knowledge Transition Manager for different projects from customer SMEs to Infosys global teams. 

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Unilever Private Exchange Infrastructure (UPXI)

Company

Unilever Private Exchange Infrastructure (UPXI)

Role

Project Manager (Team Lead)

Description

Responsibilities:  Responsible for strategic initiatives in the Integration space and managed nearshore delivery team   Responsible for roadmaps for Migration of integration technology  Experience with business and technical requirement analysis, business process modelling/mapping, methodology development, and data mapping.  Reporting Risk, dependencies & overall delivery weekly status to internal, external & vendor project stakeholders   Responsible to maintain the Integration Capabilities Model and the Integration Reference Architecture  Conduct Integration Assessments for all assigned deliverables  Provide detailed architectural solution design to delivery teams  Conduct integration architecture design review  Team Management throughout the project Delivery / Releases. Other 

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