Gagandeep S.

Gagandeep S.

Chatbot Consultant

Noida , India

Experience: 14 Years

Gagandeep

Noida , India

Chatbot Consultant

34560 USD / Year

  • Start Date / Notice Period end date: 2020-01-13

14 Years

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About Me

  • Around 14 years of rich experience in design, development & maintenance of software applications in both digital and non-digital technologies across various domains.
  • Part of Digital Transformation Team of DXC from...
  • Part of Digital Transformation Team of DXC from last 5 years, wherein we work across various verticals like Chatbots, Analytics, Iot, Blockchain and BI. Currently leading a project of Chatbot Development for one of the Automobile company of Germany using Microsoft Bot Framework and Azure Cognitive services. Additionally possess knowledge of other service providers as well.
  • Top Skilss include Chatbot, Microsoft Bot Framework, Azure, NLP, SQL,C#, .Net, .Net Core, Power BI and Python.

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Portfolio Projects

ITSM Chatbot

Company

ITSM Chatbot

Description

Currently leading the chatbot development for one of the international automotive supplier named DRÄXLMAIER Group, using microsoft bot framework.With the team of 2 Chatbot Developers and 1 Business analyst/Tester development is being done in phased manner. Currently third phase is about to complete. As part of third phase the entire solution is being migrated from bot framework SDKV3 to SDKV4.

My Role

➢ Complete End to End Chatbot Development in Microsoft Bot Framework using C# .Net & .Net Core.
➢ Connecting chatbot to external applications like ITSM tool Ivanti for creating/updating/providing status of incidents & Service Requests, Microsoft translation API's for language detection and translation, speech to text and text to speech, LUIS for Intent Identification using Webservice calls.
➢ Pre-Validating webservice calls to connect, query & update Ivanti application tables using Soap UI tool.
➢ Language Translation logic to handle other languages such as Spanish, German and French apart from English using Resource Files and Azure cognitive services.
➢ Creation of Intents/Entities in NLP model and training the same with sample utterances in LUIS.
➢ Azure AD integration using Oauth2 and Graph API.
➢ Designing dialog flows using best practices and bot responses using Rich Cards like Adaptive, Carousel Cards.
➢ Azure SQL database changes for storing/logging each conversation between user and Chatbot.
➢ Azure blob storage to store files/attachments provided by users to chatbot.
➢ Azure Devops setup for Version Control & CI/CD pipelines. Raising Issues during SIT and Deployment of Code to higher regions like SIT, UAT and Production in Azure.
➢ Automated Load Testing using Selenium.
➢ Analytics on top of chat transcripts.
➢ Regular Weekly meeting with Client for updates, continuous feedback, Demo sessions and concerns. Demo sessions are conducted to showcase the functionality using chatdown script.
➢ Defining scope of work and providing regular updates to management along with risks (if any).
➢ Prepare regions for SIT, UAT & Production including setup of VNET & AD Integration. Analyzing bugs raised during SIT & UAT testing and make code changes wherever required. Provide post go-Live support.
➢ Migration of entire code, present in production, from SDKV3 to SDKV4 bot framework.
➢ Text to Speech and Speech to Text, live agent handover, Integration with RPA & Azure ML etc in pipeline.
➢ Created POC’s on Google Dialog flow, Amazon & Python using RASA NLU and publishing the same to various channels like skype, facebook, line, Slack and many more.

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Business Analytics Out Of The Box-

Company

Business Analytics Out Of The Box-

Description

An Insurance product of CSC has been enhanced to have analytical capabilities so that data present in the system could be visualized in the form of reports, graphs & Dashboards which will stand useful in making important business decisions. This has been achieved by Re-engineering/Migrating all the batch reports coming from AS-400 to SAP BI technology as a result all the transactional and analytical Reports will come out of SAP BOBI solution.
HKMC -> Hong Kong Mortgage Corporation(HKMC) is a public limited company incorporated under the companies ordinance and wholly owned by the Government.
HKMC has licensed the SAP based BAOOTB solution from DXC to provide analytical & transactional reports.

My Role

Acted as a Team Lead for SAP BI implementation. Responsibilities included ensuring smooth execution and implementation of the project by raising risks as and when required & providing timely updates to the management. Actively involved in solution design & technical discussions. First point of contact for customer. Also involved in webi report development, universe design & writing efficient SQL queries.

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Manulife Japan

Company

Manulife Japan

Description

Release Coordinator/Team Lead of Release(s) going into production, SME for one of the complex modules of Vantage application known as valuation, developed multiple enhancements. Been to Tokyo for 2 months to provide production support, handle user queries and business meetings. Was actively involved in migration of application from Windows 98 platform to Windows 2003.

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Various POC's

Company

Various POC's

Description

Worked on various POC's on Data Analytics & Azure IOT.

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Tools

Azure R studio
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Available Timezones

  • Eastern Daylight [UTC -4]

  • Central Daylight [UTC -5]

  • Mountain Daylight [UTC -6]

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  • Eastern European [UTC +2]

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  • Greenwich Mean [UTC ±0]

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  • Australian EDT [UTC +11]

  • Australian CDT [UTC +10:30]

  • Dubai [UTC +4]

  • New Delhi [UTC +5]

  • China (West) [UTC +6]

  • Singapore [UTC +7]

  • Hong Kong (East China) [UTC +8]