Software Engineering – Senior Specialist (Oct 2019 – current): Offshore

1. To monitor for improvements that can be done to the system based on performance.
2. To improve the slow queries of the system and suggest indexing.
3. Implementing proof of concept before that can applied on a real time.
4. Performing the peer 2 peer volume load integration to know the capacity in real time.
5. To guide the sub ordinates to follow the best practices and conduct review of code.

Senior Software Engineer cum ServiceNow Expert (Nov 2018 – Sep 2019): Offshore

1. Providing technical consulting, guidance and analysis of various ServiceNow ITSM Modules.
2. Recommend the different viable options for the requirements to be built in ServiceNow.
3. Integrate ServiceNow with other systems.
4. Perform clones, upgrades and patches.
5. Monitor the performance with relates to nodes of the ServiceNow applications at peak hours.

Technology Specialist (Jun 2018 – Current): Offshore

1. Understand the application architecture and purpose and suggest the improvements if any.
2. Environment setup for Development, System Test, Integration, UAT, SVT, BVT and Production.
3. Diagnose and debug the application from time to time through automation of scripts.
4. Prepare a set of rules for the program code during the development phase.
5. High and detailed level solution design, design review and its documentation.
6. Setup of Incident Alert Management to identify the issues.

Subject Matter Expert – Solution Engineer (Jan 2018 –May 2018): Onshore

1. Discovery and Workshop for the requirements gathering.
2. Convey the feasibility of the built to the client.
3. Prepare a robust solution which can be reusable in the terms of build.
4. Provide Walkthrough to the build team for the solution being proposed.
5. Proactively monitor and highlight the performance of the production.

Feature Team Lead (Sept 2017 to Jan 2018): Onshore

1. Get Walkthrough from Business Analyst’s and Solution Engineer’s to provide the build effort.
2. Split the solution into small chunks so that it can be developed by the developers.
3. Guide the subordinates to follow best practices, help in build part and explain the purpose.
4. Integrating with other Environments like Splunk, Oracle Identity Connector etc.
5. Help the developers by explaining different concepts of ServiceNow for their growth.

DevOps (May 2017 to Aug2018): Onshore

1. Monitor the Production for any node inactivity, Active Transactions and performance issues.
2. Implement the Change through Deployment.
3. performing PVT and communicate to the Business about the Change.
4. To perform the System Load Test and Cloning multiple instances.
5. 24/7(3 Resources) Support to the 1.5k number of Agents using the application.

Lead Developer (Jan 2017 to May 2017): Offshore + Onshore

1. To build the proposed solution.
2. To manage the System Integration Issues if any during the build and Test phase.
3. To assist the fellow developers and subordinates for any issues encountered.

Developer (Jan 2015 to Dec 2016): Offshore

1. To Develop the bits of the solution and providing the Desk Check for the code built.

ServiceNow Trainer: Interviewee (Aug 2015 - Current):

Trained the employees at Infosys and Telstra on ServiceNow Administration and Implementation Concepts.

More than 40 courses were delivered under my belt with multiple employees benefitting.

Prepared Beginner, Intermediate and Expert level of material for ServiceNow. Provided ServiceNow training to multiple people and they are place at different companies Deloitte, EY, UHG, Infosys, Accenture, Wipro, Telstra, TCS etc.,

Developer (Jan 2015 to Dec 2016): Offshore

1. To Develop the bits of the solution and providing the Desk Check for the code built.
2. To build the proposed solution.
3. To manage the System Integration Issues if any during the build and Test phase.
4. To assist the fellow developers and subordinates for any issues encountered.

ServiceNow Trainer: Interviewee (Aug 2015 - Current):

Trained the employees at Infosys and Telstra on ServiceNow Administration and Implementation Concepts.

More than 40 courses were delivered under my belt with multiple employees benefitting.

Prepared Beginner, Intermediate and Expert level of material for ServiceNow. Provided ServiceNow training to multiple people and they are place at different companies Deloitte, EY, UHG, Infosys, Accenture, Wipro, Telstra, TCS etc.,

Developer (Jan 2015 to Dec 2016): Offshore

1. To Develop the bits of the solution and providing the Desk Check for the code built.
2. To build the proposed solution.
3. To manage the System Integration Issues if any during the build and Test phase.
4. To assist the fellow developers and subordinates for any issues encountered.

ServiceNow Trainer: Interviewee (Aug 2015 - Current):

Trained the employees at Infosys and Telstra on ServiceNow Administration and Implementation Concepts.

More than 40 courses were delivered under my belt with multiple employees benefitting.

Prepared Beginner, Intermediate and Expert level of material for ServiceNow. Provided ServiceNow training to multiple people and they are place at different companies Deloitte, EY, UHG, Infosys, Accenture, Wipro, Telstra, TCS etc.,