Understanding client requirements, project planning, resource management and task management. Provide customer estimates for project completion and timelines..

Handled team of 15+ associates. Appraisal and Attrition handling.

Participate in meetings with the team and client. Solve problems and address client escalation.

Managed the India Implementation team. Was responsible for client handling and team management. Guide team while understanding client requirements and problem solving. Visit client locations to accommodate new scope of work and provide tool trainings if required. Nextenture team was responsible for implementing Reflexis resource task management and workforce management tool for various retail customers of US and India.

Project Overview: DWH Operations and Maintenance is a support and maintenance project for Sales data warehouse of Novartis Japan Client. It mainly involves the maintenance activities handled through Service Requests raised by client. And the changes to existing codes is handled using the Change Management Requests which helps build solutions to Customer requirements.

Responsibilities:

• Tasks division/allocation to other team members.
• Daily calls with Onsite coordinator for issues discussion and resolution.
• Implementation of process improvements.

Providing monthly status reports to client

Project Overview: DWH Operations and Maintenance is a support and maintenance project for Sales data warehouse of Novartis Japan Client. It mainly involves the maintenance activities handled through Service Requests raised by client. And the changes to existing codes is handled using the Change Management Requests which helps build solutions to Customer requirements.

Responsibilities:

• Tasks division/allocation to other team members.
• Daily calls with Onsite coordinator for issues discussion and resolution.
• Implementation of process improvements.
• Providing monthly status reports to client.

Worked for Novartis customer as part of multiple projects. Development and Managed Service Model. Dealth with the sales data of Novartis. Various codes and processes were built to performETL operations and store data in their sales data mart which was then used to analyze data using reporting tools like cognos and SAS.